97. How This Host Uses the 5 Senses and Love Languages to Elevate Guest Experience - Interview with Tyann Marcink

Welcome, and thanks for checking in today to No Vacancy The Podcast! On this week's episode: In this episode, Tyann Marcink Hammond, Queen of Guest Experience for Touch Stay digital guidebooks and Founder of Branson Family Retreats and Missouri Haus vacation rentals talks about her journey into the property space and her work in improving guest experience along her career. Tyann goes into detail about her varied property portfolio, and her part in Touch Stay, delving into the upgrades and features the service brings to property management. The conversation also covers Tyann's effective communication model with guests and her approach to addressing services like cleanliness and transparency. Lastly, Tyann explains how hosting can appeal to guests’ five senses and love languages to enhance their stay, thus increasing the chance of positive reviews and longer booking times. AITAH for leaving tape on almost every inch in the property? Thank you to my sponsors! Turno - Complete a turnover and get a $150 Amazon gift card! HostGPO - Get 3 months of HostGPO for free! Hospitable - Get 25% off for 3 months! Connect with Tyann https://www.instagram.com/tyannmarcink https://www.linkedin.com/in/tyannmarcink https://tiktok.com/@tyannmarcink https://twitter.com/tyannmarcink https://tyannmarcink.com Touch Stay https://www.linkedin.com/company/touch-stay https://www.instagram.com/touchstaywelcome https://www.tiktok.com/@touchstay https://twitter.com/touchstay https://touchstay.com Branson Family Retreats https://www.instagram.com/bransonfamilyretreats https://tiktok.com/@bransonfamilyretreats https://bransonfamilyretreats.com Missouri Haus https://www.instagram.com/missourihaus https://tiktok.com/@missourihaus https://missourihaus.com Connect: Show Notes | Start Your Airbnb Instagram Podcast Producer: Kelsey Tran | kelsey@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices