[79] How To Succeed with MSP Customer Service

[79] How To Succeed with MSP Customer Service

In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one integration on ConnectWise.

They talk about how SmileBack’s offerings have evolved since Andrew came on board, how the tool’s simple rating system increases customer engagement, and how MSPs can use the data it produces to make positive changes in their business.

They also talk about supporting staff and customers during times of uncertainty, who’s inspired Andrew in business, and dig into what exactly CSAT and NPS are, and why they matter.

Richard and Andrew mentioned the following companies during their conversation:


You can find out more about SmileBack on their website: www.smileback.com and arrange a demo, contact the sales team: help@smileback.com, or reach out to Andrew directly: andrew@smileback.com. He loves to talk about all things SmileBack.

Jaksot(200)

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[38] Why MSPs should be selective with the tools they provide

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[37] How journaling, mindfulness and trying new things can improve your business and your life

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[36] How computing has changed over the last two decades

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[35] How Small Business Owners can Increase Productivity and Get Stuff Done

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[34] How to make MSP billing and project management easier

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[33] How an MSP can thrive in the security niche

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[32] How to Run a Successful MSP in an Area with no Big Businesses

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[31] Why the Fastest-Growing MSPs are Using the Master MSP Model

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