[79] How To Succeed with MSP Customer Service

[79] How To Succeed with MSP Customer Service

In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one integration on ConnectWise.

They talk about how SmileBack’s offerings have evolved since Andrew came on board, how the tool’s simple rating system increases customer engagement, and how MSPs can use the data it produces to make positive changes in their business.

They also talk about supporting staff and customers during times of uncertainty, who’s inspired Andrew in business, and dig into what exactly CSAT and NPS are, and why they matter.

Richard and Andrew mentioned the following companies during their conversation:


You can find out more about SmileBack on their website: www.smileback.com and arrange a demo, contact the sales team: help@smileback.com, or reach out to Andrew directly: andrew@smileback.com. He loves to talk about all things SmileBack.

Jaksot(200)

[148] How High Performing MSPs Leverage People Power for Success

[148] How High Performing MSPs Leverage People Power for Success

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and reta...

24 Maalis 202459min

[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs?

[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs?

In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo...

13 Maalis 202417min

[Travelogue] The Cloud & Cybersecurity Expo 2024

[Travelogue] The Cloud & Cybersecurity Expo 2024

Time for another Team Tubb Travelogue!Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024...

11 Maalis 202426min

[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner...

7 Maalis 202458min

[146] Growth and Success Advice From The Wizard of MSP Data Migrations

[146] Growth and Success Advice From The Wizard of MSP Data Migrations

In this episode, Richard Tubb speaks to Michael Lawson, who has over15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Move...

25 Helmi 202458min

[145] The Tech Nerd's Ultimate Guide To IT Career Success

[145] The Tech Nerd's Ultimate Guide To IT Career Success

In this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning servic...

11 Helmi 20241h

[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners

[Bonusode] The AI-Files: A Message From Richard Tubb (Almost!) to MSP Listeners

In a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter.Richard explains that many MSPs prefer to listen rather than re...

7 Helmi 20246min

[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe

[144] How MSPs can Learn From The Illustrious Leader of The Tech Tribe

In this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its...

28 Tammi 20242h 7min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
psykopodiaa-podcast
rss-rahapodi
ostan-asuntoja-podcast
rss-rahamania
rahapuhetta
rss-laakispodi
rss-sisalto-kuntoon
herrasmieshakkerit
sijoituspodi
rss-seuraava-potilas
rss-draivi
rss-sami-miettinen-neuvottelija
sivutuloja-ja-sijoituksia
rss-lahtijat
rss-bisnesta-bebeja
rss-karon-grilli
rss-paasipodi
rss-porssipodi