Why Your Agency Needs A List of Frequently Asked Questions (And Answers) | Chris Dehner of Modern Travelworks

This episode is all about streamlining the process for how you and your team reply to emails and inquiries. Whether you're answering questions about passport requirements, safety while traveling internationally or you're explaining the value of your services, you’re probably answering many of the same questions over and over again.

This is why I recommend that you create an FAQ document of frequently asked questions, where you and your team share your answers to the most common questions that you receive every single day. Then when it’s time to answer those emails, you can just copy & paste the answer from your shared document, make a few small adjustments tailored to your specific client, and you've saved yourself a ton of time. This also gives you an opportunity to consistently review your answers which means you can consistently improve upon them little by little.

Before you know it, you’ll have the perfect answers to all of the most common questions at your fingertips. On this episode, I’m going to explain the exact process you can use to create an FAQ for your agency.

This episode is brought to you by Blue Diamond Resorts. As agents, we’re always looking for ways to improve our process and save time, and one of the best ways to do that is to partner with resort brands that are responsive and attentive to the travel agent community. That means not having to wait ages for the resort to reply to your requests; not having emails to the wedding department go answered; not having clients return from trips, unhappy about their experience or the level of service they received.

All of those things add to your plate by requiring extra time and attention, so when you have a resort partner who goes above and beyond to make sure everything is taken care of, your life becomes much easier, and you can focus on doing what you do best, which is booking incredible vacations to beautiful destinations. To learn more about Blue Diamond Resorts, you can visit: https://www.bdagentrewards.com

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