Customer Success and the New "Remote Reality"

Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.

Through uncertain times, the way you reach out to others will bring out who you truly are, both as a professional and as a person. In today’s episode, our guest Jonathan Corrie, Co-Founder and CEO of Precursive, will share his insights and expertise around the Customer Success evolution through the COVID-19 pandemic and how it has become the heart of business strategy. You’ll take with you very useful tips to prevent burnout, keep your work-life balance and to maintain a strong company culture, even remotely. Listen now to understand why Customer Success is such a powerful differentiator, and we invite you to make the necessary adjustments to transform your business into the one you and your customers deserve.

Jump straight into:

(01:07) - On Precursive’s role and Jonathan’s former professional double life - “We believe that the best companies help customers to realize value quickly.”

(05:02) - How has Customer Success evolved around the COVID-19 crisis? - “I think it’s kind of like the new sales, it’s the place to be now.”

(09:04) - How can Customer Success professionals prevent burnout during uncertain times? - “We don’t live to work, it’s the other way around.”

(13:41) - Strong values win: how to achieve a true, strong culture within a company (even remotely) - “You can’t fake culture, there will be business whose culture will be tested.”

(17:55) - How to effectively balance your work and life from home - “Give yourself time, give yourself a break and unwind, because it’s not healthy to be working this intensely for such a long period of time.”

(21:06) - Empathy and simplicity will make a world of difference for your customers - “Right now, there’s a real focus around sensitive communications.”

Resources

Precursive

Customer Success Conversations Podcast

Precursive Perspective: Episode 3 | Nick Mehta | Gainsight

Precursive Perspective: Episode 2 | Sean Smith | Apperio

Purple Disco Machine - Live from Dresden (Glitterbox Virtual Festival)

Hosted by Adam Joseph, The Gamechanger Podcast is a show brought to you by Gainsight. For more information about all of our episodes, please visit https://www.gainsight.com/podcasts.

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