COVID-19 Impact and the State of CS in France

Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.

COVID-19 caught humanity off guard: immediate and mandatory lockdowns across nations in the entire world left a mostly unprepared workforce with no other choice than to adapt and try to make the most out of it. But even though COVID-19 has brought a lot of radical changes to every single industry, it has also opened slots for numerous opportunities for both employees and employers. In today’s episode, Senior Customer Success Manager at LinkedIn, Elise Meijer joins us to chat about COVID-19’s impact on Customer Success Management, with a focused perspective on her country of residence, France. Regardless of your location, she’ll share crucial tips to maintain a balanced and productive work life from home, and detailed arguments on the importance of clear and empathic communications with your team and your customers. Listen now to better embrace the sudden change in your work life, and to look at the pandemic from a different, and hopefully brighter perspective.

Jump straight into:

(01:09) - A Customer Success advocate: on Elise’s background and quarantine life - “As a manager, I enjoy making sure that I explain everything in a way that is understandable, and being creative.”

(05:27) - COVID-19’s impact in the CSM European field - “All of a sudden, all employees and employers found themselves in a situation of working from home, and depending on the industry, that is a huge change.”

(09:00) - Elise’s pro tips to ensure a productive and balanced work life at home - “It’s all about creating an environment where everyone feels happy and safe, and where your health and well-being are prioritized.”

(14:22) - The COVID world: the previous “normal” is long gone - “COVID-19, in a way, has positively impacted the acceleration of flexible work arrangements.”

(17:01) - Is this the era of Customer Success in France and Europe? - “There is a huge amount of opportunities available in the CS field, and that is across all the several industries.”

Resources

Connect with Elise via LinkedIn

Connect with Adam Joseph on LinkedIn

[Report] The State of the Customer Success Profession: Linkedin Data

Hosted by Adam Joseph, The Gamechanger Podcast is a show brought to you by Gainsight. For more information about all of our episodes, please visit https://www.gainsight.com/podcasts.

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