Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Lily Kelting, "Against Heritage: The Reinvention of Traditional Foods" (UNC Press, 2026)

Lily Kelting, "Against Heritage: The Reinvention of Traditional Foods" (UNC Press, 2026)

The rise of “heritage” foods—that is, the reinvention of traditional foods—has enjoyed a high profile thanks to the oft-praised efforts of chefs such as Sean Brock and René Redzepi. But Lily Kelting...

24 Heinä 0s

Elad Lapidot, "State of Others: Levinas and Decolonial Israel" (Indiana UP, 2025)

Elad Lapidot, "State of Others: Levinas and Decolonial Israel" (Indiana UP, 2025)

Elad Lapidot is Professor of Jewish Thought at the University of Lille, France. His work is guided by questions concerning the relation between knowledge and politics. Among his publications: State of...

22 Heinä 0s

Timothy Mitchell, "The Alibi of Capital: How We Broke the Earth to Steal the Future on the Promise of a Better Tomorrow" (Verso, 2026)

Timothy Mitchell, "The Alibi of Capital: How We Broke the Earth to Steal the Future on the Promise of a Better Tomorrow" (Verso, 2026)

Stealing the future and concealing the theft—capitalism’s method, as examined by the author of the acclaimed Carbon Democracy Today, extraordinary wealth seems to arrive from nowhere. The trick of c...

21 Heinä 0s

Kurt Warner, "False Idols: How Diversion is Destroying Democracy" (Vernon Press, 2024)

Kurt Warner, "False Idols: How Diversion is Destroying Democracy" (Vernon Press, 2024)

False Idols: How Diversion is Destroying Democracy (Vernon Press, 2024) examines how modern forms of diversion shape civic life and weaken democratic responsibility. Drawing on the ancient Roman idea ...

21 Heinä 0s

Caste as a Material Question with Rahul Sonpimple

Caste as a Material Question with Rahul Sonpimple

This episode featured a conversation with Rahul Sonpimple, founder of the All-India Independent Scheduled Castes Association. Our conversation began with Rahul’s conception of Indian history and the p...

20 Heinä 1h 5min

Martin Fitzgerald, "The Umbrella Man and Other Stories: What We Talk about When We Talk about the JFK Assassination" (Biteback Publishing, 2026)

Martin Fitzgerald, "The Umbrella Man and Other Stories: What We Talk about When We Talk about the JFK Assassination" (Biteback Publishing, 2026)

What does the JKF assassination mean to us now? In ⁠The Umbrella Man and Other Stories: What We Talk About When We Talk About the JFK Assassination⁠, (Biteback Publishing, 2026) ⁠Martin Fitzgerald⁠ e...

19 Heinä 39min

Recall This Book x The Caste Pod: a Crossover episode with Ajantha Subramanian

Recall This Book x The Caste Pod: a Crossover episode with Ajantha Subramanian

In the spirit of Hannah Arendt's natality principle (that new things are always and should always be being born, each one unique and endowed with limitless potential) we at RTB love it when a new podc...

16 Heinä 1h

Luna Sabastian, "Fascism in India: Race, Caste, and Hindutva" (Harvard UP, 2025)

Luna Sabastian, "Fascism in India: Race, Caste, and Hindutva" (Harvard UP, 2025)

Fascism swept the world in the 1920s and 1930s, but not only because of the seductive rhetoric of Mussolini, Hitler, and their collaborators. In India as well, a distinctive brand of fascist thought ...

16 Heinä 36min

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