Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Rebecca Newberger Goldstein, "The Mattering Instinct: How Our Deepest Longing Drives Us and Divides Us" (Liveright Publishing, 2026)

Rebecca Newberger Goldstein, "The Mattering Instinct: How Our Deepest Longing Drives Us and Divides Us" (Liveright Publishing, 2026)

MacArthur Fellow and National Humanities Medalist Rebecca Newberger Goldstein, author of Plato at the Googleplex and The Mind-Body Problem, returns with a revelatory book about the primal drive that i...

12 Touko 43min

Julia Bowes, "Every Man's Home a Castle: Parental Rights and the Makings of Modern Conservatism" (Princeton UP, 2026)

Julia Bowes, "Every Man's Home a Castle: Parental Rights and the Makings of Modern Conservatism" (Princeton UP, 2026)

“Parental rights” is a rallying cry for today’s American conservatives, signaling opposition to mandatory vaccination and “woke” public school curricula. In Every Man's Home a Castle: Parental Rights ...

8 Touko 38min

Angela Dimitrakaki, "Feminism. Art. Capitalism" (Pluto Press, 2026)

Angela Dimitrakaki, "Feminism. Art. Capitalism" (Pluto Press, 2026)

Can art change the contemporary world? In Feminism, Art, Capitalism Angela Dimitrakaki, a Professor of Contemporary Art History and Theory at the university of Edinburgh, offers a Marxist Feminist pe...

6 Touko 41min

James Q. Whitman, "Masters of Slaves to Lords of Lands: The Transformation of Ownership in the Western World" (Cambridge UP, 2025)

James Q. Whitman, "Masters of Slaves to Lords of Lands: The Transformation of Ownership in the Western World" (Cambridge UP, 2025)

Today we think of land as the paradigmatic example of property, while in the past, the paradigmatic example was often a slave. In this seminal work, James Q. Whitman asserts that there is no natural ...

4 Touko 54min

Alana Lentin, "The New Racial Regime: Recalibrations of White Supremacy" (Pluto Books, 2025)

Alana Lentin, "The New Racial Regime: Recalibrations of White Supremacy" (Pluto Books, 2025)

The New Racial Regime begins by interrogating the backlash against critical race theory and explains how the so-called war on woke can be used against educators or to curtail struggles challenging set...

4 Touko 1h 21min

Patrick Brodie and Darin Barney eds., "Media Rurality" (Duke UP, 2026)

Patrick Brodie and Darin Barney eds., "Media Rurality" (Duke UP, 2026)

Media Rurality (Duke UP, 2026), edited by Darin Barney and Patrick Brodie, investigates the centrality of rural places and people within the media systems and technologies that shape daily life in and...

3 Touko 1h 17min

D. Vance Smith, "Atlas’s Bones: The African Foundations of Europe" (U Chicago Press, 2025)

D. Vance Smith, "Atlas’s Bones: The African Foundations of Europe" (U Chicago Press, 2025)

A major new look at Africa’s influence on European culture and how colonization remade Africa in the image of a medieval Europe.Virgil. Chaucer. Petrarch. These names resonate with many as cornerston...

2 Touko 1h 10min

Jason R. Young, "The Mask of Memory: White Racial Fantasy After the Civil War" (UNC Press, 2026)

Jason R. Young, "The Mask of Memory: White Racial Fantasy After the Civil War" (UNC Press, 2026)

In the early twentieth century, a group of white writers, artists, and performers from the cultural hub of Charleston, South Carolina, created and curated a highly sanitized view of slavery. They imag...

2 Touko 0s

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