#159 CEO 1Password, Jeff Shiner: Chief Eliminator of Obstacles
Grit9 Loka 2023

#159 CEO 1Password, Jeff Shiner: Chief Eliminator of Obstacles

Guest: Jeff Shiner, CEO of 1Password

Far from the Silicon Valley bubble, in Waterloo, Ontario, they try to do things a bit differently, says 1Password CEO Jeff Shiner. “Our mantra has been, build a good product, support the heck out of your customers,” he says. Some businesses and VCs in the Valley, he argues, don’t draw enough of a distinction between customers and users, spending all their time chasing the latter. For many years, the whole team at 1Password — including the co-founders — would try to empty out the customer support queue every day. If the company hadn’t waited 14 years to raise outside funding, Jeff says, it would have been a lot harder to listen to them and build the best product.

In this episode, Jeff and Joubin discuss PowerPoint slides, LEGO sorting, early computers, artificial general intelligence, e-commerce, users vs. customers, loss of control, outsourcing, managers and team leads, OKRs, password schemes, Polish food, Ryan Reynolds, and live TV hits.


In this episode, we cover:

  • Abnormal sleeping patterns (02:39)
  • “Playing farmer” (05:00)
  • Running and competition (07:05)
  • Fear of failure & the speed of technology (10:14)
  • Jeff’s pre-1Password jobs (14:46)
  • The Silicon Valley bubble (17:05)
  • Raising $920 million (19:47)
  • Hiring after the signals (23:44)
  • Chief Eliminator of Obstacles (30:52)
  • “We need to do less” (33:32)
  • Could 1Password have grown differently? (38:22)
  • 1Password vs. the competition (41:43)
  • Customer Support Monday (43:57)
  • Hiring by doubling (46:23)
  • Thinking about exits (49:16)
  • Imposter syndrome (54:29)
  • “Do I have any real skills left?” (57:04)
  • Speed and confidence (59:26)
  • Who 1Password is hiring and what “grit” means to Jeff (01:03:02)

Links:

Jaksot(281)

#208 CEO & Co-Founder Patreon, Jack Conte: Crowd Surfer

#208 CEO & Co-Founder Patreon, Jack Conte: Crowd Surfer

Guest: Jack Conte, CEO & co-founder of PatreonFor many YouTube video creators, getting millions of views on your videos may seem like the goal. But when Jack Conte and his wife Nataly Dawn became YouT...

16 Syys 20241h 9min

#207 Co-Founder & Chairman Zynga, Mark Pincus: Speed of Play

#207 Co-Founder & Chairman Zynga, Mark Pincus: Speed of Play

Guest: Mark Pincus, founder & chairman of Zynga, and managing member & co-founder of Reinvent CapitalBefore Zynga and Facebook made social gaming mainstream, the video game industry was “extreme on th...

9 Syys 20241h 13min

#206 CEO & Founder Rivian, RJ Scaringe: Electrified

#206 CEO & Founder Rivian, RJ Scaringe: Electrified

Guest: RJ Scaringe, CEO and Founder of Rivian“I’m very comfortable with things not being in their end state,” says Rivian CEO and founder RJ Scaringe. The company’s challenging mission — to help make ...

2 Syys 202457min

#205 CEO Snowflake, Sridhar Ramaswamy: Visibility

#205 CEO Snowflake, Sridhar Ramaswamy: Visibility

Guest: Sridhar Ramaswamy, CEO of Snowflake“People underestimate what it is to go through a complete reset,” says Snowflake CEO Sridhar Ramaswamy. And he knows it: After an incredible 15-year run at Go...

26 Elo 20241h 7min

#204 Founder & Former CEO Blue Bottle, James Freeman: After the Exit

#204 Founder & Former CEO Blue Bottle, James Freeman: After the Exit

Guest: James Freeman, Founder and Former CEO of Blue Bottle CoffeeIn the six or so years since he sold his last shares of Blue Bottle Coffee to Nestlé, James Freeman has had a lot of time to ruminate ...

19 Elo 20241h 7min

#203 CEO Niantic, John Hanke: Buried Ships

#203 CEO Niantic, John Hanke: Buried Ships

Guest: John Hanke, CEO of NianticWhen Pokémon Go launched, Niantic CEO John Hanke was enjoying a tranquil walk through a bamboo forest near Kyoto with his son. When he got back, it was all hands on de...

12 Elo 20241h 9min

#202 Chairman of Qualcomm, Mark McLaughlin: The Right Pitch

#202 Chairman of Qualcomm, Mark McLaughlin: The Right Pitch

Guest: Mark McLaughlin, chairman of the board at Qualcomm When he was 24, Mark McLaughlin thought his career was over. Since childhood, he had dreamed of attending West Point and joining the Army, but...

5 Elo 20241h 13min

#201 CEO Lyft, David Risher: The Ride

#201 CEO Lyft, David Risher: The Ride

Guest: David Risher, CEO of LyftDavid Risher can measure his career in phone calls, from the one that introduced him to Jeff Bezos in 1995, to the call from the Lyft board in 2023, asking him to vie f...

29 Heinä 20241h 16min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
mimmit-sijoittaa
rss-rahapodi
psykopodiaa-podcast
rss-rahamania
rss-seuraava-potilas
herrasmieshakkerit
ostan-asuntoja-podcast
rss-20-30-40-podcast
taloudellinen-mielenrauha
pomojen-suusta
rss-sisalto-kuntoon
rahapuhetta
rss-lahtijat
rss-myynnilla-on-asiaa-kert-kenner
rss-draivi
juristipodi
rss-startup-ministerio
rss-bisnesta-bebeja
rss-karon-grilli