The Jaded Mechanic Podcast12 Marras 2024

Feeling Burnout? Hear How to Manage It and the Expectations of Customers in Auto Repair

Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job. Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

Launch your tool game to the next level with Launch Tech USA! HERE

Find The Institute for Automotive Business Excellence
Jimmy Lea and Mark Sewell are from the Institute for Automotive Business Excellence. Mark emphasizes the importance of setting clear expectations with customers to prevent dissatisfaction and reduce advisors' stress. The discussion further highlights the significance of maintaining personal relationships in customer service rather than relying solely on technology.

00:00 Career journey from demos to coaching and training.

06:34 Successful salesman became corporate trainer, teaching fundamentals.

13:46 Trying to reduce costs, can't understand why.

17:26 Technical team ensures tire specifications aren't modified.

24:30 Technician advocates for durable, cost-effective car repairs.

28:25 People enjoy activities without understanding mechanics.

35:19 Production incentives fail due to inadequate solutions.

41:25 Decide between fixing the car long-term or short-term.

43:32 Lack of empathy due to no prior consultation.

48:41 Industry grind deters shop owners' children's involvement.

52:12 Set code allows advisors and technicians autonomy.

01:02:11 Ensure everyone is clear about the next steps.

01:02:42 Avoid waiting; review and confirm process details.

01:08:32 Engagement requires active communication, not passive waiting.

01:15:14 Jimmy helps with objection-handling techniques.

01:19:07 Comment, share, and download podcast weekly, thanks.

Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(161)

Is Communication What’s Failing the Auto Repair Industry? | Eric Sprague

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERELaunch y...

20 Tammi 1h 53min

Technician Turnover Is More Than It Seems with Promotive

13 Tammi 1h 21min

Life-Changing Work in the Accessible Vehicle Industry with Bob Leonard

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunc...

6 Tammi 1h 12min

Sherwood II Says We MUST Find Better Ways to Recruit Talented Techs

30 Joulu 20251h 38min

Eric the Car Guy!! | His Story and Thoughts on Technician Burnout

23 Joulu 20251h 18min

The ONE Thing New Techs Need Most (and Shop Owners Overlook) | John Firm and Rick White

16 Joulu 202557min

Life as a Tech is Not Always "Sunny" with Sunny Massera

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERELaunc...

9 Joulu 20251h 2min