Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea

Passion, customer service & the Oscars in subscription eCommerce Pat Callwood, True Serenity Tea

Pat Callwood is the owner of True Serenity Teas a subscription box dedicated to the tea lovers of the world. They have just been named top 10 tea subscription box for the 3rd year in a row on top 10 select.com. The business launched in 2016 and now has over 200 monthly subscribers. …we’re getting into subscription eCommerce, the discovery box type. Talking about PR, collaboration and the Oscars for customer acquisition, AND about customer service, community and surprises for customer retention. --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor Advertising Inquiries: https://redcircle.com/brands Privacy & Opt-Out: https://redcircle.com/privacy

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Transforming Menswear eCommerce: From Discounts to Premium Quality with Moss’s Matt Henton

Transforming Menswear eCommerce: From Discounts to Premium Quality with Moss’s Matt Henton

Matt Henton is Head of eCommerce at Moss, the men’s suits and formal fashion brand. Founded in 1851 Moss now sell via their Remarkable eCommerce site, and 110 physical stores around the UK. Hit PLAY ...

5 Elo 202429min

How to Build Trust in a Crowded Marketplace with Chilly’s Bryony Tagg

How to Build Trust in a Crowded Marketplace with Chilly’s Bryony Tagg

Bryony Tagg is the Head of eCommerce at Chilly’s, a BCorp retailer on a mission to accelerate the adoption and everyday use of REUSABLE PRODUCTS. Starting with the Chilly’s water bottle in 2010 the br...

29 Heinä 202429min

Episode 500: Top Tips for Making an eCommerce Store More Profitable

Episode 500: Top Tips for Making an eCommerce Store More Profitable

You are listening to a milestone episode – eCommerce MasterPlan’s episode 500!! To celebrate this significant event, we gathered past guests – 20 of them! – and asked them the question:“what’s your to...

22 Heinä 202443min

Flavers’ Journey from Dragons’ Den to Sustained Growth with Shabbir Mookhtiar

Flavers’ Journey from Dragons’ Den to Sustained Growth with Shabbir Mookhtiar

Shabbir Mookhtiar is the co-founder and CEO of Flavers, a home delivery service for home cooked food. Number 50 on the Startups 100 2024 they’re growing fast. Founded in 2020 they now have over 100 ch...

15 Heinä 202426min

Growth Beyond Green: How Canopey is Scaling Sustainable Shopping with Hugo Douglas-Deane

Growth Beyond Green: How Canopey is Scaling Sustainable Shopping with Hugo Douglas-Deane

Hugo Douglas-Deane is co-founder and CMO of sustainable marketplace Canopey – the home for buying better. Founded in 2021 they soft launched in May 2023 and officially launched September 2023. Current...

8 Heinä 202430min

Growth Lessons in the Beverage Industry with Rapscallion Soda’s Gregor Leckie

Growth Lessons in the Beverage Industry with Rapscallion Soda’s Gregor Leckie

Gregor Leckie is the founder and managing director of Rapscallion Soda. Founded in 2018, they’ve shipped over three quarters of a million cans! Selling via their DTC Shopify store and B2B Shopify trad...

1 Heinä 202432min

Want more Speaking Gigs? with Look Fabulous Forever’s Janis Thomas

Want more Speaking Gigs? with Look Fabulous Forever’s Janis Thomas

Janis Thomas is the Managing Director at Look Fabulous Forever, the innovative cosmetics and skincare brand designed to meet the needs of older women. They’re a UK DTC brand selling globally to a cust...

24 Kesä 202441min

Growth Strategies that really work from Metrimax’s Marianne Morrison

Growth Strategies that really work from Metrimax’s Marianne Morrison

Marianne Morrison is the Investment Director at Baaj Capital, a fund who turnaround and grow a portfolio of eCommerce brands. The portfolio currently includes about 30 eCommerce brands including 365 G...

17 Kesä 202426min

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