Why Does It Take A Crisis for Retailer's to Innovate?

"The future is already here--it's just not very evenly distributed."

- William Gibson

In this episode we delve into why unremarkable retailers often struggle to make the changes they must until essentially being forced to, as well as what it takes to embrace a true culture of experimentation.

Among the areas we explore are

• Whether a retailer's culture is wired to say no or wired to say yes
• Why many organizations fundamentally misunderstand risk
• How establishing the innovation habit and an R&D budget can accelerate needed change
• Which organizations are worth modeling.

But first we open up with retail stories that caught our attention, including a big week in earnings reports from Macy's (not as good as many thought), Wayfair (a big whiff) and Allbirds (not so high flying anymore).

We also announce plans for a future episode where we answer your questions. Please record your questions at Speakpipe.com/remarkableretail.

Dan Pink's New Book The Power of Regret

Michael's interview with Dan on The Voice of Retail #podcast

Steven Pressfield's The War of Art

Central Market rolls out curbside pick-up (2018)

About Us

Steve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his website. The expanded and revised edition of his bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.

Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast, The Voice of Retail, plus Global E-Commerce Tech Talks , The Food Professor with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext! You can learn more about Michael here or on LinkedIn.

Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue, his YouTube BBQ cooking channel!

About Us

Steve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling author of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.

Michael LeBlanc is a senior retail advisor, keynote speaker and media entrepreneur. Michael has delivered keynotes, hosted fire-side discussions hosted senior retail executive on-stage in 1:1 interviews worldwide. Michael produces and hosts a network of leading retail trade podcasts, including The Remarkable Retail Podcast, The Voice of Retail, The Food Professor, The FEED powered by Loblaw and the Global eCommerce Leaders podcast. He has been recognized by the NRF as a global Top Retail Voice for 2025 and 2026 and continues to be a ReThink Retail Top Retail Expert for the fifth year in a row.