Hospitality: The new normal for recruiting talent

Hospitality: The new normal for recruiting talent

The hospitality industry is experiencing one of the biggest staffing shortages in living memory. We covered the scale of the issue in a July 2021 episode and today, we’re returning to the topic to explore the solutions independent operators are trialling to attract and retain staff in the current climate.

In this episode, we speak to small business owners from the UK and Europe and a tech-based recruitment start-up to hear how they are tackling this issue.

Peter Dore-Smith, Founder of London’s iconic café brand Kaffeine, outlines his framework for hiring talent and ensuring staff are able to enjoy a good work life balance.

Marian Plajdicko, Owner of Berlin-based Happy Baristas, shares how he’s pivoted his recruitment strategy and new approaches for targeting potential employees.

Shelagh Ryan and Jo Mason, Co-founder and Operational Director, Lantana, discuss the new normal and improving working conditions for hospitality staff.

Karina Coen, Managing Director of Hospitality Operations at Stint, shares how her start-up company is helping hospitality businesses address staffing pain points and nurture their core team of skilled workers.

Read more from Peter Dore-Smith's blog 'Kaffeine Alumni: 12 Years of Legends' here.

Credits music: "Summer Blue" by Iris Lune for the Coffee Music Project

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The French art of coffee – a conversation with Belleville Brûlerie

The French art of coffee – a conversation with Belleville Brûlerie

In today's episode, we catch up with David Flynn, President and Co-founder of the iconic Belleville Brûlerie in Paris.Founded in 2013, Belleville is a leading name in France's specialty coffee scene, ...

28 Syys 32min

Raising the bar: a conversation with Patrik Rolf, April Coffee Roasters

Raising the bar: a conversation with Patrik Rolf, April Coffee Roasters

In today’s episode, we're catching up with Patrik Rolf, Founder and CEO of Copenhagen-based April Coffee Roasters and its sister project, SP Coffee Shop.Founded in 2016, April is a super-premium speci...

18 Syys 47min

How technology is changing coffee

How technology is changing coffee

In today’s episode, we’re exploring how technology and AI is transforming coffee operations, and the importance of creating connected tech ecosystems.What are the commercial benefits of connected equi...

11 Syys 36min

If not now, when? Coffee’s path to a sustainable future

If not now, when? Coffee’s path to a sustainable future

Coffee is facing a defining moment. Climate change, environmental degradation and growing pressure across the value chain are creating unprecedented risks for the future of our industry. Addressing th...

21 Elo 33min

People, purpose and product – a conversation with Helen Russell, Equator Coffees

People, purpose and product – a conversation with Helen Russell, Equator Coffees

In today’s episode, we're speaking with Helen Russell, Co-Founder and Executive Chair of Californian specialty coffee business Equator Coffees.With more than 30 years in the coffee industry, Helen has...

14 Elo 42min

Understanding consumer behaviour

Understanding consumer behaviour

In today’s episode, we’re exploring how coffee businesses can better understand their customers – from purchasing behaviour and evolving preferences to anticipating future trends and demand.How can co...

3 Elo 41min

Innovation, community and consumer trends – highlights from The Amsterdam Coffee Festival 2026

Innovation, community and consumer trends – highlights from The Amsterdam Coffee Festival 2026

In today’s episode, we’re bringing you some highlights from the live conversations recorded at The Amsterdam Coffee Festival earlier this year – exploring the innovation and consumer trends shaping th...

24 Heinä 46min

Spotlight on Slow Coffee Festival in Bucharest

Spotlight on Slow Coffee Festival in Bucharest

In today’s episode, we speak with Afshin Roshanian, co-founder of Romania’s Slow Coffee Festival.Now celebrating its 10th anniversary, Slow Coffee Festival has become one of Eastern Europe’s flagship ...

17 Heinä 16min

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