[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[135] How to Turn Employees into a Company's Biggest Cybersecurity Asset

[135] How to Turn Employees into a Company's Biggest Cybersecurity Asset

In this episode, Richard Tubb speaks to Benjamin Netter, founder of Riot. Riot is a Paris-based, all in-one-platform that drives better protection for MSP. A SaaS platform, they’re on a mission to tur...

9 Heinä 202354min

[Bonusode] Pax8 Beyond and How They Support MSPs with Cybersecurity

[Bonusode] Pax8 Beyond and How They Support MSPs with Cybersecurity

In this episode, Richard Tubb talks to Ian Thornton-Trump, a cybersecurity expert and the chief security officer of Cyjax, a threat intelligence and cyber security company. During their short chat, Ri...

25 Kesä 202320min

[134] The Best Cybersecurity Resources for MSPs You Need to be Aware of

[134] The Best Cybersecurity Resources for MSPs You Need to be Aware of

In this interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8. He’s responsible for overseeing the company's channel security operations, empowering Pax8 partners to redu...

11 Kesä 20231h 10min

[133] How Monitoring Your MSP Metrics Leads to Profit and Growth

[133] How Monitoring Your MSP Metrics Leads to Profit and Growth

In this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quarti...

4 Kesä 20231h 10min

[Travelogue] Channel Sec 2023 Event in London

[Travelogue] Channel Sec 2023 Event in London

In this inaugural episode of the Team Tubb Travelogue audio series, Pascal Fintoni catches up with Richard Tubb and Stephen McCormick at the end of busy and exciting day at the Channel Sec 2023 Confer...

28 Touko 202322min

[132] What Every MSP Should Know to Run and Grow a Successful Business

[132] What Every MSP Should Know to Run and Grow a Successful Business

Over the past few weeks, Stephen McCormick and I have been speaking to MSP business owners, creative marketers and directors to share their experiences of entering and winning the SuperOps MSP awards,...

21 Touko 202321min

[131] Why You Should Build a Strong Culture in an MSP Business

[131] Why You Should Build a Strong Culture in an MSP Business

In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service. Simon t...

7 Touko 202344min

[130] Wearing all the Hats: How to Succeed When You Run a Solo MSP Business

[130] Wearing all the Hats: How to Succeed When You Run a Solo MSP Business

In this episode, Stephen talks to Jack Gray, the founder and Managing Director of FOMO Technology. It’s a Northern Ireland-based IT support and services company, and Jack has over two decades of exper...

23 Huhti 202327min

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