[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[Bonusode] Maggie Philbin on Encouraging Young People into Tech Careers

[Bonusode] Maggie Philbin on Encouraging Young People into Tech Careers

This bonusode features a snippet of Richard Tubb’s interview with Maggie Philbin, former TV presenter on tech show Tomorrow’s World and the founder of TeenTech.In this snippet, Maggie talks about youn...

22 Syys 202216min

[Bonusode] Chris Brogan on Being Kind to Yourself

[Bonusode] Chris Brogan on Being Kind to Yourself

This bonusode features a snippet of Richard Tubb’s interview with Chris Brogan. Chris is a best-selling author, keynote speaker and consultant.In this snippet, Chris talks about how business owners ca...

21 Syys 202217min

[Bonusode] David Allen on Mindfulness and His GTD Style

[Bonusode] David Allen on Mindfulness and His GTD Style

This bonusode features a snippet of Richard Tubb's interview with David Allen, creator of the Getting Things Done Methodology.In this snippet, David explains how GTD helps with mindfulness, and how he...

20 Syys 202216min

[115] Syncro: Why a More Human Business Better Serves MSPs

[115] Syncro: Why a More Human Business Better Serves MSPs

In this episode, Richard speaks to Emily Glass, President and CEO of Syncro. They’re an all-in-one RMM, PSA and remote access tool that helps managed service providers - MSPs - run more profitable bus...

7 Elo 202250min

[114] How to Effectively use Cyber Essentials, GDPR and Keepabl

[114] How to Effectively use Cyber Essentials, GDPR and Keepabl

In this episode, Richard talks to Shabad Chawla, the founder of London-based MSP techsapiens. Its managed service framework is based on the UK’s Cyber Essentials scheme and other relevant industry sta...

12 Kesä 202257min

[113] Cybersecurity, Phishing and Automated Human Risk Management for MSPs

[113] Cybersecurity, Phishing and Automated Human Risk Management for MSPs

In this episode, Richar talks to Alex Martin. Alex is the cyber security analyst for UK-based LMS Group, a role he took on after achieving a degree in cybersecurity and forensic computing. LMS support...

29 Touko 202242min

[Bonusode] An Interview with Keith Edmunds of Tiger Computing

[Bonusode] An Interview with Keith Edmunds of Tiger Computing

In this episode, Richard talks to Keith Edmunds of Tiger Computing to learn more about Linux for MSPs.They discuss:Why businesses use Linux over the traditional Microsoft solutionsHow the advent of Cl...

26 Touko 202222min

[112] Microsoft Stack & Why MSPs May Consider an Alt Service Desk

[112] Microsoft Stack & Why MSPs May Consider an Alt Service Desk

In this interview, Richard speaks to Scott Riley, the founder of Cloud Nexus, a UK-based MSP specialising in the Microsoft Stack. Scott explains that he decided to niche the business to give a better ...

22 Touko 20221h 28min

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