[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[111] M365 Secure, VoIP and Giacom: Keep Your MSP up to date

[111] M365 Secure, VoIP and Giacom: Keep Your MSP up to date

In this episode, Richard talks to Matt Jarett, the co-founder of DaMTech. They support small businesses in the North East of England. He describes them as a hybrid MSP, offering cloud, VoIP and softwa...

15 Touko 202235min

[110] Partnerships, Pax8 and MSP Growth: What You Need to Know

[110] Partnerships, Pax8 and MSP Growth: What You Need to Know

In this episode, Richard is joined by Paul Croker, founder of 18IT. Paul describes his business as doing IT differently, with a cup of tea and some rock and roll. He aims to make the complex simple, a...

8 Touko 202244min

Trailer for Season 4 of TubbTalk: MSP Tools

Trailer for Season 4 of TubbTalk: MSP Tools

Have you ever wondered which are the tools or solutions that help making your peers Managed Service Provider businesses profitable? Richard Tubb here, to let you know that the next season of TubbTalk,...

5 Touko 20221min

[109] How to Break Down Barriers so Women in IT Succeed

[109] How to Break Down Barriers so Women in IT Succeed

Chloe Cameron is the Chief People Officer EMA at PAX8. She describes her current role at Pax8 as nothing short of enabling people to do the best work of their lives at the business. Chloe tells Richar...

3 Huhti 20221h 1min

[108] How to Build an Effective MSP Sales and Revenue Platform

[108] How to Build an Effective MSP Sales and Revenue Platform

In this episode, Richard talks to Shruti Ghatge. Shruti is the co-founder and CEO at Zomentum, a company that is redefining MSP sales. They describe themselves as the revenue centre of a technology pa...

27 Maalis 202240min

[107] The Opportunity for MSPs in the Alternative Cloud

[107] The Opportunity for MSPs in the Alternative Cloud

In this episode, Richard speaks to Blair Lyon, VP of Cloud Experience for Linode. They accelerate innovation by making cloud computing simple, accessible, and affordable to all.Blair himself is a sale...

6 Maalis 202255min

[106] Application Allowlisting and Cybersecurity Ringfencing for MSP Growth

[106] Application Allowlisting and Cybersecurity Ringfencing for MSP Growth

In this episode, Richard talks to Ben Jenkins, Senior Solutions Engineer at ThreatLocker. ThreatLocker is an application allowlisting, ring-fencing and data storage control platform that protects busi...

27 Helmi 202236min

[Bonusode] Using an MSP Sales System - An Interview with Paul Lloyd

[Bonusode] Using an MSP Sales System - An Interview with Paul Lloyd

If sales is important to your business, but you still find sales an uncomfortable or difficult process - then you will find my conversation with experienced IT sales professional Paul Lloyd of interes...

24 Helmi 202227min

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