[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[91] How to Fight Ransomware Cybercriminals, Secure Data and Protect Your MSP Clients

[91] How to Fight Ransomware Cybercriminals, Secure Data and Protect Your MSP Clients

In this episode, Richard talks to Fabian Wosar, Chief Technology Officer of Emsisoft. Emsisoft provide premium internet security software for the home and business user and is a leading supplier of be...

26 Syys 20211h 23min

[90] How to Navigate the Scary World of MSP Cybersecurity

[90] How to Navigate the Scary World of MSP Cybersecurity

In this episode of TubbTalk, Richard talks to Ian Thornton-Trump, expert in cybersecurity and chief security officer of Cyjax, a threat intelligence and cyber security company.They discuss how MSPs ca...

12 Syys 202158min

[Bonusode] How Your MSP can use Service Desk AI Based Dispatching Successfully

[Bonusode] How Your MSP can use Service Desk AI Based Dispatching Successfully

In this bonus episode, Richard speaks to Oshri Moyal, co-founder and chief technology officer of Atera. They talk about the company's recent success in acquiring funding and what that means for the bu...

29 Elo 202112min

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrat...

29 Elo 20211h 1min

[88] How MSPs Can Adapt to Emerging CyberSecurity Threats for Better Client Support

[88] How MSPs Can Adapt to Emerging CyberSecurity Threats for Better Client Support

In this episode, I was joined by Andrew Morgan, founder at The Cyber Nation, and Rachel Rovegno, sales business development manager at Cisco.The Cyber Nation is a community built specifically for MSPs...

15 Elo 202142min

[87] How To Accelerate Your MSP Sales for Business Growth

[87] How To Accelerate Your MSP Sales for Business Growth

In this episode, Richard speaks to Ben Spector, ex Managed Service Provider owner turned Product Manager for Zomentum. It’s a sales acceleration platform built exclusively for managed service provider...

1 Elo 202156min

[86] How to Build A Successful Cloud Solution Provider Business

[86] How to Build A Successful Cloud Solution Provider Business

In this episode, Richard talks to Scott Riley, founder of Cloud Nexus. They’re a UK based consultancy that provides advice and strategy on technology solutions for small and medium sized businesses. T...

25 Heinä 20211h 34min

[85] How to Effectively Sync Data Between 50+ MSP Tools

[85] How to Effectively Sync Data Between 50+ MSP Tools

In this episode, Richard talks to Jon Littlechild, co-founder and Chief Technical Officer at Recursyv. Recursyv is a fully managed integration service that ensures data is visible and usable in all of...

18 Heinä 202130min

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