[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[84] How MSPs are Partnering with Cisco for Business Success

[84] How MSPs are Partnering with Cisco for Business Success

In this episode, Richard is joined by Marc Inderhees, As a Service Lead, and Sayuri Sato, EMEA Managed Service Go to Market and Strategy Leader in the Partner Managed Team at Cisco, a global software ...

28 Maalis 202132min

[83] How Businesses Can Manage IT Networks for Better Results

[83] How Businesses Can Manage IT Networks for Better Results

In this episode, I speak to Steve Petryschuk, Network Management Expert and Technology Advocate at Auvik Networks about their recent survey of IT professionals, the challenges they face and how to res...

28 Helmi 202129min

[82]: Who are the New Breed of Customer-Focused Vendors?

[82]: Who are the New Breed of Customer-Focused Vendors?

In this special episode, Richard talks to three people he believes best represent a new breed of customer-focused vendors: Andrew Wallace, Managing Director and Chief Product Officer of SmileBack; Jas...

21 Helmi 202147min

[81] Want Powerful Next-Gen Network Monitoring for Your MSP?

[81] Want Powerful Next-Gen Network Monitoring for Your MSP?

TubbTalk - The Podcast for I.T. Consultants.In this episode, Richard talks to JB Fowler, Chief Products Officer for Domotz, a SaaS monitoring solution, which has offices worldwide and monitors and man...

6 Joulu 20201h 3min

[80] Why Are You Building an MSP Business, Really?

[80] Why Are You Building an MSP Business, Really?

In this episode, Richard talks to Erik Thorsell, owner of Minneapolis-based managed service provider Success Computer Consulting. He has been on the MSP journey since 1992, and has experienced the hig...

25 Loka 20201h 6min

[79] How To Succeed with MSP Customer Service

[79] How To Succeed with MSP Customer Service

In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one inte...

18 Loka 20201h 2min

[Bonusode] The Privatise MBO and CyberSecurity for MSPs

[Bonusode] The Privatise MBO and CyberSecurity for MSPs

In this episode, Richard talks to Rafi Ozick, the new CEO of Privatise (best know for their Business VPN product) following a recent Management Buy-Out.Following a recent TubbTalk episode with Paul Ro...

30 Elo 202011min

[78] Outsourcing your MSPs NOC, SOC and Helpdesk

[78] Outsourcing your MSPs NOC, SOC and Helpdesk

In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand. The...

2 Elo 202048min

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