[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[77] How to Grow an MSP With Partner to Partner Collaboration

[77] How to Grow an MSP With Partner to Partner Collaboration

In this episode, Richard talks to Eamon Moore, who has built and sold an MSP business, set up a business intelligence company, won Microsoft’s Partner of the Year award, and serves as an advisory coun...

21 Kesä 202040min

[76] The Opportunity in Load Balancing for MSPs

[76] The Opportunity in Load Balancing for MSPs

In this episode, Richard talks to Ray Downes, CEO of Kemp Technologies, the industry leader in advanced application delivery controllers and application-centric load balancing. They give their clients...

14 Kesä 202051min

[75] Building the Ultimate All-in-One Solution for MSPs

[75] Building the Ultimate All-in-One Solution for MSPs

In this episode, Richard talks to Gil Pekelman, founder and CEO of cloud-based IT management platform Atera, which provides an all-in-one solution for MSPs and IT support personnel. They talk about ho...

7 Kesä 202038min

[74] Managing an MSP during COVID-19 and Beyond

[74] Managing an MSP during COVID-19 and Beyond

Richard chats to James Ratcliff, Managing Director of London-based Ratcliff IT, a Managed Service Provider who works with Small and Medium-sized businesses in the London area.They discuss the impacts ...

31 Touko 202048min

[73] How to find MSP Opportunities with a Managed VPN

[73] How to find MSP Opportunities with a Managed VPN

TubbTalk - The Podcast for I.T. ConsultantsRichard chats to Paul Rosenthal, the CEO of Appstractor Corporation, the company behind Trusted Proxies and the Privatise VPN tool. Privatise is a managed VP...

17 Touko 202036min

[72] How to do awesome live-streams & virtual events

[72] How to do awesome live-streams & virtual events

Richard chats to Phylip Morgan, tech entrepreneur and influencer and one of PCR Magazine’s Top 50 UK Executives, and Ben Harding, Director of Fresh Events, the go-to events company for the tech indust...

3 Touko 20201h 8min

[71] How to be a Helpdesk Super Hero

[71] How to be a Helpdesk Super Hero

Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn g...

26 Huhti 202057min

[70] How to run a Profitable MSP

[70] How to run a Profitable MSP

Richard speaks to Mike Michalowicz, an international speaker and author of multiple best selling books including Profit First, The Pumpkin Plan. They discuss his entrepreneurial business journey and t...

19 Huhti 202053min

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