[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[69] How Do Criminals Think? CyberSecurity for MSPs

[69] How Do Criminals Think? CyberSecurity for MSPs

Richard talks to Jaya Baloo, Chief Information Security Officer (CISO) of Avast, who provide antivirus and security software to companies and individuals around the world. They talk about how MSPs can...

12 Huhti 202034min

[68] How to build an effective MSP Toolkit

[68] How to build an effective MSP Toolkit

Richard chats to Josh Weiss, the founder, president and CIO of LA Creative Technologies, a progressive MSP serving businesses in Los Angeles, California. They discuss how Josh chooses his clients, and...

5 Huhti 202051min

[67] Presentation Genius for IT People

[67] Presentation Genius for IT People

Richard talks to Simon Raybould, a presentations coach, based in the north east of England but delivering training around the country. They talk about the challenges MSPs face when it comes to giving ...

29 Maalis 20201h 7min

[66] VoIP Solutions for the Modern MSP

[66] VoIP Solutions for the Modern MSP

Richard talks to George Bardissi of BVOIP, which provides VoIP services which MSPs can supply to customers. They discuss how George evolved BVOIP from Bardissi Enterprises, why MSPs are moving into th...

22 Maalis 202043min

[65] Mental Health for IT Business Owners

[65] Mental Health for IT Business Owners

In this episode, New York Times bestselling author and keynote speaker Chris Brogan speaks candidly about depression and mental health for MSP owners.Mentioned in This EpisodeWebsite: ChrisBrogan.comM...

29 Joulu 20191h 2min

[64] Effective Outsourcing for MSP Growth

[64] Effective Outsourcing for MSP Growth

Richard speaks to Mark Matthews, owner and CEO of ATG IT, to discuss the benefits of collaboration and outsourcing, and what their partner relationship with Continuum looks like.

22 Joulu 201941min

[63] Google Adwords and the Opportunities for MSPs

[63] Google Adwords and the Opportunities for MSPs

In this episode, Richard speaks to Adam Porteous, Google AdWords expert at Pronto Marketing. They talk about Google AdWords and specifically how MSP's can use Google AdWords to grow their business and...

1 Joulu 201933min

[62] Advancing Women in IT

[62] Advancing Women in IT

In this episode, Richard talks to Tracy Pound. Tracy is the Managing Director at Maximity. She also works on the board of directors at CompTIA. They talk about how to advance women in IT and how Tracy...

24 Marras 201950min

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