[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

[101] How to Build and Grow a Thriving MSP as a One-Woman-Band

In this episode, Richard is joined by Diana Giles. Diana is the president and owner of Skyline IT Management. She’s also the founder of sensible cyber parenting, a free resource website to help parents protect their children online.

She talks about her journey from teacher to owner of an IT company, the challenges of being a one-man-band and how she spots clients who won’t be a good fit.

Diana tells Richard about the tools she uses in her business and why having an RMM, a PSA and an outsourced helpdesk make things run smoothly. She also talks about her relationship with Microsoft as an MSP.

She talks openly about the challenges of running an MSP and being a mother and a business owner. Plus, she explains how her experiences of keeping her kids safe online led to her founding the Sensible Cyber Parenting website.

Diana also shares what it’s like being a woman in a male-dominated industry and her advice for women wanting to join it, the importance of authenticity, and how those in the MSP industry can encourage more young people into tech.

Mentioned in This Episode


Jaksot(200)

[46] From CentraStage to Datto: One Cloud-based RMM's Journey

[46] From CentraStage to Datto: One Cloud-based RMM's Journey

Richard speaks to Christian Nagele & Ian Van Reenen of Datto, a business continuity and management platform.Mentioned in This EpisodeDattoAutotaskAmazon Web Services (AWS)Blog Post – Centrastage at A...

2 Joulu 201832min

[45] Live at DattoCon 2018: What's New for You

[45] Live at DattoCon 2018: What's New for You

Richard speaks with Matt Richards, Chief Marketing Officer, Pete Jaworski, Product Manager, and Adam Stewart, Senior Vice President of Engineering at Datto, which provides business continuity and mana...

25 Marras 201840min

[44] The Evolving MSP

[44] The Evolving MSP

Richard hosts a panel session with CompTIA members who own or work with IT businesses about the future of the MSP.CompTIAManaged Enterprise TechnologiesJanet O’Sullivan of StorageCraftTracy Pound of M...

18 Marras 201852min

[43] How being a Go-Giver can increase your influence and sales

[43] How being a Go-Giver can increase your influence and sales

In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations.Book: The Go-Giver: A Little Story About a Powerf...

11 Marras 201852min

[42] Live from Continuum Navigate 2018

[42] Live from Continuum Navigate 2018

Richard speaks to Michael George CEO, Bob Kocis CRO and Fielder Hiss, VP of Product, all at Continuum, who support MSPs with a range of tools to help them grow their businesses.Mentioned in This Episo...

28 Loka 201857min

[41] How the MSP staff recruitment industry is changing for the better

[41] How the MSP staff recruitment industry is changing for the better

In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London.Mentioned in This EpisodeIT Trade Association: CompTIAPeer Group: The Network GroupDocumentation Service: IT...

21 Loka 201842min

[40] How IT Companies can Significantly Improve Their Customer Service

[40] How IT Companies can Significantly Improve Their Customer Service

Richard speaks to Ted Stone, Chief Executive of Customer First UK, based in Doncaster and owner of the 'putting the customer first' standard.Mentioned in This EpisodeWebsite: Customer First UKTwitter...

14 Loka 20181h 1min

[39] Why MSPs need to embrace marketing

[39] Why MSPs need to embrace marketing

Richard talks to Paul Green of MSP Marketing Edge, in Milton Keynes, which supports IT providers and MSPs with their marketing.Mentioned in This EpisodeContinuumIT GlueMSP Marketing EdgeEncryption sof...

7 Loka 201849min

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