How I Won This Angry Customer’s Business Back
Problem Solvers7 Huhti 2025

How I Won This Angry Customer’s Business Back

Here's a strategy for talking people down, and even turning people's anger to your advantage. And I have the emails to prove it! Learn more about your ad choices. Visit megaphone.fm/adchoices

Jaksot(462)

Start A Company, Figure Out The Business Model Later?

Start A Company, Figure Out The Business Model Later?

When Ari and Gavi started Indiewalls, a company that wanted to manage sales of art on cafe walls, they hadn't fully thought through just how difficult it would be. But that turned out to be for the be...

1 Loka 201820min

How Comedian Nicole Arbour Thrived Despite Chronic Pain

How Comedian Nicole Arbour Thrived Despite Chronic Pain

Millions of people know Nicole Arbour as a comedian, actor, model, YouTube celebrity, and Instagram influencer—but until recently, she was afraid to reveal another side to her: Years ago, a car accide...

24 Syys 201824min

The Difference Between "Any Sales" And "The Right Sales"

The Difference Between "Any Sales" And "The Right Sales"

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17 Syys 201821min

How Malcolm Gladwell Solves Problems

How Malcolm Gladwell Solves Problems

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10 Syys 201824min

Why It Took Dunkin' Donuts 10 Years to Build the Perfect New Cup

Why It Took Dunkin' Donuts 10 Years to Build the Perfect New Cup

Sometimes, the simplest ideas turn out to be the hardest. That was the case at Dunkin' Donuts, where the company wanted to eliminate its Styrofoam cups and replace them with something more environment...

3 Syys 201820min

The New Product Doesn't Work. Do We Scrap It?

The New Product Doesn't Work. Do We Scrap It?

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27 Elo 201818min

Should Entrepreneurs Lie? (And How A Lie Saved Stonyfield Farm)

Should Entrepreneurs Lie? (And How A Lie Saved Stonyfield Farm)

Here at Entrepreneur magazine, we hear a lot of stories about how entrepreneurs founded their companies. Many tend to follow a similar format. Someone has an idea. They take a bold risk to make it a r...

20 Elo 201827min

How Tony Hawk Learned To Protect His Brand

How Tony Hawk Learned To Protect His Brand

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13 Elo 201818min

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