#92 - What Librarians Can Teach UXRs about Insights Repositories with Nada Alnakeeb of DoorDash and Joanna Perez of Netflix
Awkward Silences5 Touko 2022

#92 - What Librarians Can Teach UXRs about Insights Repositories with Nada Alnakeeb of DoorDash and Joanna Perez of Netflix

Public libraries have been using insights repositories for decades—and it’s time user research teams catch up. This week, we’re joined by Nada Alnakeeb, Head of Design and Research Operations at DoorDash, and Joanna Perez, Sr. Taxonomy Strategist/Digital Archivist, Studio Production at Netflix.

Nada and Joanna shared learnings from their experience building the insights repository at Meta, using familiar organizational patterns to reduce mental load, tips for effective taxonomies, and more.

Highlights

  • [00:01:34] Their experience building the repository at Meta
  • [00:05:54] How to archive fleeting or one-off insights
  • [00:07:59] Tools and teams required to build a minimum viable repository
  • [00:09:10] Building a low-budget repository
  • [00:11:20] What is an ‘insight’?
  • [00:13:23] Using familiar organizational patterns to reduce mental load
  • [00:24:53] Buying vs. building in-house
  • [00:33:29] Considerations for scale
  • [00:36:52] Measuring success and value

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Jaksot(198)

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#191 - Throwback: UX Lessons from a Decade Researching AI with Jess Holbrook of Microsoft

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#190 - How to Navigate the Constant Change in UX Research with Learners CEO Alec Levin

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#189 - Throwback: Quantifying Research Impact with Ruby Pryor of Rex

#189 - Throwback: Quantifying Research Impact with Ruby Pryor of Rex

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#188 - Why AI Can't Replace Qualitative Research with Sam Ladner of Workday

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#187 - Throwback: Harnessing AI For Better Insights with George Whitfield of MIT and Google

#187 - Throwback: Harnessing AI For Better Insights with George Whitfield of MIT and Google

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#186 - Positioning Your Portfolio for AI Skills with Aneta Kmiecik of Be Your Own Design Team

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#185 -  How to Use AI Without Losing Your Research Soul with Nikki Anderson of Drop in Research

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