Unbundling the BPO: How AI Is Disrupting Outsourced Work
The a16z Show17 Touko 2025

Unbundling the BPO: How AI Is Disrupting Outsourced Work

Business Process Outsourcing (BPO) is a $300 billion industry powering the back- and front-office operations of the world’s largest companies.

In her article, "Unbundling the BPO: How AI Will Disrupt Outsourced Work," Kimberly Tan (Partner, a16z) explores how the rise of AI is challenging the status quo.

In this episode, Kimberly unpacks the shift—from call centers and invoice processing to cross-system automation and coding agents. They explore how AI is redefining the economics of scale, unlocking new markets, and expanding the reach of automation beyond the Fortune 500. For founders and operators alike, this conversation offers a clear-eyed look at the playbook for building in this newly addressable space.

Resources:

Read the article: https://a16z.com/unbundling-the-bpo-how-ai-will-disrupt-outsourced-work/

Find Kimberly on X: https://x.com/kimberlywtan

Stay Updated:

Let us know what you think: https://ratethispodcast.com/a16z

Find a16z on Twitter: https://twitter.com/a16z

Find a16z on LinkedIn: https://www.linkedin.com/company/a16z

Subscribe on your favorite podcast app: https://a16z.simplecast.com/

Follow our host: https://x.com/eriktorenberg

Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

Stay Updated:

Find a16z on YouTube: YouTube

Find a16z on X

Find a16z on LinkedIn

Listen to the a16z Show on Spotify

Listen to the a16z Show on Apple Podcasts

Follow our host: https://twitter.com/eriktorenberg

Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.


Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(1000)

a16z Podcast: What Technology Wants, Needs, Does

a16z Podcast: What Technology Wants, Needs, Does

Turnabout is fair play: That's true in politics, and it's true at Andreessen Horowitz given our internal (and very opinionated!) culture of debate -- where we often agree to disagree, or more often, d...

23 Touko 201735min

a16z Podcast: Tech Policy and the Courts

a16z Podcast: Tech Policy and the Courts

Discussions and headlines around tech policy tend to be dominated by what the President and the White House (aka the executive branch of the government) and what the Senate and House of Representative...

22 Touko 201721min

a16z Podcast: The Blockchain, in Congress

a16z Podcast: The Blockchain, in Congress

There’s an interesting paradox when it comes to the U.S. government and tech: Either they’re an inventor, early adopter, and buyer of emerging new tech … or they’re a very late adopter (as in the case...

20 Touko 201720min

a16z Podcast: For Your Ears Only

a16z Podcast: For Your Ears Only

When it comes to spycraft — or rather, “tradecraft,” as they say in the biz — what do the movies get right, and what do they get wrong? In this episode of the a16z Podcast, Michael Morell — former Dep...

18 Touko 201732min

a16z Podcast: From Jobs to Flying Cars

a16z Podcast: From Jobs to Flying Cars

In this lively conversation -- from our recent annual tech and policy summit in Washington, D.C. -- Axios' Dan Primack interviews a16z co-founder Marc Andreessen about the two major narratives dominat...

15 Touko 201733min

a16z Podcast: Quantum Computing, Now and Next

a16z Podcast: Quantum Computing, Now and Next

Moore's Law -- putting more and more transistors on a chip -- accelerated the computing industry by so many orders of magnitude, it has (and continues to) achieve seemingly impossible feats. However, ...

13 Touko 201726min

a16z Podcast: Boards, from Both Sides of the Table

a16z Podcast: Boards, from Both Sides of the Table

A board veteran who has sat on both sides of the table, CEO of PagerDuty Jennifer Tejada shares what you gain from board membership (vs. being only an operator). How does being a board member change y...

11 Touko 201720min

a16z Podcast: On Wearables, Quantified Self, and Biohacking

a16z Podcast: On Wearables, Quantified Self, and Biohacking

It’s the end of the beginning — not the beginning of the end — for wearables, argue the guests in this episode of the a16z Podcast. Especially as we move from the first, to the next, generation of wea...

1 Touko 201731min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
psykopodiaa-podcast
mimmit-sijoittaa
rss-oivalluksia-rahasta-elamasta
rss-rahapodi
rss-rahamania
ostan-asuntoja-podcast
rahapuhetta
hyva-paha-johtaminen
pomojen-suusta
inderespodi
rss-ammattipodcast
rss-sami-miettinen-neuvottelija
yrittaja
rss-lahtijat
rss-bisneksen-pehmea-puoli
rss-sisalto-kuntoon
rss-lentopaivakirjat
rss-yritys-ja-erehdys
rss-turvassa-tyopaikalla