259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan

259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan

Send us Fan Mail In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business process outsourcing (BPO). For over two decades, Peter has advised CX outsourcers, enterprises, governments, and associations on strategic issues like technology deployment, offshore positioning, and service delivery. He is also the publisher of the a...

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(127)

175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

Send us Fan Mail Justin Zalewski is the Director of Product Design and Strategy at Studio Science. He leads a team of talented product designers and works with clients to solve business problems throu...

22 Marras 202221min

174: Business and Leadership Re-Defined with Brad Sugars

174: Business and Leadership Re-Defined with Brad Sugars

Send us Fan Mail Brad Sugars is internationally known as one of the most influential entrepreneurs. Brad is a best-selling author, keynote speaker and the number one business coach in the world. Over ...

25 Loka 202233min

173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

Send us Fan Mail Sanja Licina is here to discuss with us all of the wonderful things that we can help you to master your customer experience. Her goal in life is to help make people happier. Most of u...

27 Syys 202238min

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

Send us Fan Mail Art Harrison is the Co-Founder and Chief Growth Officer at Daylight. He's an experienced entrepreneur and leader with over 20 years of experience developing and delivering production ...

30 Elo 202226min

171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

Send us Fan Mail Dr. Fred Moss is a holistic Physician, Restorative Coach, Podcaster, Psychiatrist Expert, Witness at Welcome to Humanity with Dr. Fred Moss. Dr. Moss arrived on Earth on March 01, 195...

10 Elo 202234min

170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

Send us Fan Mail Laura Stewart is the Vice President of Canada's Top Real Estate firm, REC Canada. Having spent the last 8 years helping over 1,200 investors build out their real estate portfolios, La...

26 Heinä 202228min

169: Navigating and Developing a Winning Communications Strategy with Matt Swain

169: Navigating and Developing a Winning Communications Strategy with Matt Swain

Send us Fan Mail Matt Swain is a recognized Customer Communications Industry Thought Leader. From delivering keynotes around the world to defining best practices, hundreds of well-known companies hav...

14 Kesä 202229min

168: Understanding the Importance of the User Experience with Andrew Ou

168: Understanding the Importance of the User Experience with Andrew Ou

Send us Fan Mail Andrew Ou is an award-winning UX strategist, designer and author based in Vancouver, BC. He helps SaaS companies increase their revenue and profitability by reducing cost of support a...

31 Touko 202219min

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