B. J. Pine II and J. H. Gilmore, "The Experience Economy: Competing for Customer Time, Attention, and Money" (HBR Press, 2020)

B. J. Pine II and J. H. Gilmore, "The Experience Economy: Competing for Customer Time, Attention, and Money" (HBR Press, 2020)

How is the retail sector going to be best able to survive the Amazon juggernaut? I address this question with B. Joseph Pine II and James H. Gilmore in a discussion of their book The Experience Economy: Competing for Customer Time, Attention, and Money (Harvard Business Review Press, 2020). Pine and Gilmore are the cofounders of Strategic Horizons, LLP. Besides their other books and activities, Pine is a Lecturer at Columbia University and Gilmore teaches at Case Western Reserve University. Topics covered in this episode include: --What have been the relevant emotions in play as the economy has evolved across the four stage of commodities, goods, services, and now experiences and transformations alike. --How is achieving “customer satisfaction” too limiting, and what’s the emotional storyline that, first, Walt Disney and now business leaders worldwide must embrace to survive and thrive. --How does the emotional labor of employees being “on stage” as part of an experience square with workers’ and customers’ desire for authenticity. For a transcript of this episode, click here. Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. To check out his “Faces of the Week” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Ann Latham, "The Power of Clarity: Unleash the True Potential of Workplace Productivity, Confidence, and Empowerment" (Bloomsbury, 2021)

Ann Latham, "The Power of Clarity: Unleash the True Potential of Workplace Productivity, Confidence, and Empowerment" (Bloomsbury, 2021)

Today I talked to Ann Latham about her new book The Power of Clarity: Unleash the True Potential of Workplace Productivity, Confidence, and Empowerment (Bloomsbury, 2021). On the factory floor, the pr...

2 Syys 202134min

Ella L. J. Bell Smith and Stella M. Nkomo, "Our Separate Ways: Black and White Women and the Struggle for Professional Identity" (Harvard Business Press, 2021)

Ella L. J. Bell Smith and Stella M. Nkomo, "Our Separate Ways: Black and White Women and the Struggle for Professional Identity" (Harvard Business Press, 2021)

Ella L. J. Bell Smith and Stella M. Nkomo, Our Separate Ways: Black and White Women and the Struggle for Professional Identity (Harvard Business Press, 2021) Ella Bell Smith is a professor of business...

26 Elo 202137min

Jonathan Brill, "Rogue Waves: Future-Proof Your Business to Survive and Profit from Radical Change" (McGraw-Hill Education, 2021)

Jonathan Brill, "Rogue Waves: Future-Proof Your Business to Survive and Profit from Radical Change" (McGraw-Hill Education, 2021)

Today I talked to Jonathan Brill about his new book Rogue Waves: Future-Proof Your Business to Survive and Profit from Radical Change (McGraw-Hill Education, 2021) There are ten big trends that Brill ...

19 Elo 202136min

Big (and Small) Philosophical Questions (with Answers): A Discussion with David Birch and Fred Matser

Big (and Small) Philosophical Questions (with Answers): A Discussion with David Birch and Fred Matser

Today I talked to David Birch about his new book Pandora's Book: 401 Philosophical Questions to Help You Lose Your Mind (with Answers) (Iff Books, 2021). We were joined by Fred Matser, author of Beyon...

12 Elo 202148min

BJ Fogg, "Tiny Habits: The Small Changes That Change Everything" (Mariner Books, 2020)

BJ Fogg, "Tiny Habits: The Small Changes That Change Everything" (Mariner Books, 2020)

Today I talked to BJ Fogg about his new book Tiny Habits: The Small Changes That Change Everything (Mariner Books, 2020).  Yo-yo diets that come and go is one thing. What BJ Fogg is after is something...

5 Elo 202134min

Jim Detert, "Choosing Courage: The Everyday Guide to Being Brave at Work" (HBR, 2021)

Jim Detert, "Choosing Courage: The Everyday Guide to Being Brave at Work" (HBR, 2021)

Retaining Freedom After Speech Today I talked to Jim Detert about his book Choosing Courage: The Everyday Guide to Being Brave at Work (Harvard Business Review Press, 2021) Jim Detert is the John L. C...

29 Heinä 202134min

Gordon Glenister, "Influencer Marketing Strategy: How to Create Successful Influencer Marketing" (Kogan-Page, 2021)

Gordon Glenister, "Influencer Marketing Strategy: How to Create Successful Influencer Marketing" (Kogan-Page, 2021)

Today I talked Gordon Glenister about his new book Influencer Marketing Strategy: How to Create Successful Influencer Marketing (Kogan-Page, 2021) Gordon Glenister is the Global Head of Influencer Mar...

22 Heinä 202135min

Gorick Ng, "The Unspoken Rules: Secrets to Starting Your Career Off Right" (HBR, 2021)

Gorick Ng, "The Unspoken Rules: Secrets to Starting Your Career Off Right" (HBR, 2021)

Today I talked to Gorick Ng about his new book The Unspoken Rules: Secrets to Starting Your Career Off Right (HBR, 2021). This book takes you through one’s career, from getting hired and oriented to t...

15 Heinä 202137min

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