Waves Business Coaching9 Syys 2025

53. How Disney Creates Magic with Lou Mongello

In this engaging conversation, Jacob Karnes interviews Lou Mongello, a Disney expert and Hall of Fame podcaster, about his journey from being an attorney to creating a successful Disney podcast. They discuss the importance of community, customer experience, and storytelling in business, drawing parallels between Disney's approach and how small businesses can implement similar strategies. Lou shares insights on creating magical moments for customers, the significance of attention to detail, and the power of building genuine relationships. The episode concludes with practical tips for small business owners and Lou's favorite Disney experiences.

Work with Lou: https://loumongello.com

WDW Radio: https://www.wdwradio.com/

Get Jacob’s Book for Free: https://www.masteryourfirstjob.com/free

Visit Our Website: https://wavesbusinesscoaching.com

Connect with Jacob on Linked In: https://www.linkedin.com/in/jacobkarnes/

Subscribe to the Waves Business Coaching Podcast:

YouTube: https://www.youtube.com/@wavesbusinesscoaching

Spotify: https://open.spotify.com/show/3pbBD2zFZKsq588qJOh9QW

Apple Podcasts: https://podcasts.apple.com/us/podcast/waves-business-coaching/id1714852483Visit our Website: https://wavesbusinesscoaching.com

Chapters

00:00 The Journey to Disney Podcasting04:11 Building a Community Around Disney07:05 The Magic of Disney Customer Experience09:32 Intentionality and Attention to Detail12:21 Empowering Employees for Exceptional Service15:00 Creating Unforgettable Customer Experiences17:54 The Importance of Consistency in Service20:24 Practical Tips for Small Business Owners24:34 Creating Magical Moments at Disney25:28 The Power of Storytelling in Branding27:53 The Importance of Customer Experience30:52 Building Community and Customer Loyalty33:31 The Role of Genuine Human Connection34:33 Memorable Disney Experiences and Guests40:25 The Impact of Disney on Personal Stories43:34 Key Takeaways for Business Leaders

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Jaksot(67)

66. Win at Work Without Losing at Home with Casey Jacox

What does a college quarterback, a 25-year corporate career, and a dad of two have in common? The same six habits that changed everything.In this episode, Jacob sits down with Casey Jacox, an executiv...

25 Touko 33min

65. It's Cool to Care: Building Cultures Where Training Actually Sticks with Jonny Holsten

Most training events are forgettable by Monday. In this episode, sales trainer and author Jonny Holsten breaks down why training fails, and what leaders actually have to do to make it stick.In this ep...

11 Touko 34min

64. The Intensity Required to Make It to the Top with Sarah Jane Cobb

Sarah Jane Cobb's path to becoming a Chick-fil-A operator wasn't linear—it was relentless. Starting as a 15-year-old team member working for gas money and a social life, Sarah went on to study broadca...

24 Helmi 41min

63. Building a Career on Curiosity with Luke Frazier

Luke Frazier, Head of Revenue at Good Agency, joins the show to discuss his unconventional path from early podcasting pioneer to marketing strategist. Starting 12 years ago when podcasting required cu...

10 Helmi 36min

62. Building Velocity in Your Business with Clay Vaughan

In this episode of the Waves Business Coaching Podcast, Jacob Karnes interviews Clay Vaughan, founder and CEO, about his new book "Velocity" and the framework for creating a Velocity flywheel to grow ...

27 Tammi 45min

61. How to Build a Marketing Strategy That Scales

In this episode of the Waves Business Coaching Podcast, Jacob Karnes interviews David Lillard, head of Spartan Marketing. They discuss the importance of lead generation, clarity in marketing strategie...

13 Tammi 33min

60. How Great Stories Turn Sports into Something Deeper with David Cobb

In this episode of The Waves Business Coaching Podcast, host Jacob Karnes interviews David Cobb, a college sports writer for CBS Sports. They discuss David's journey in sports journalism, the evolutio...

16 Joulu 202549min

59. The Four C’s of Great Leadership with Dusty Holcomb

In this episode of the Waves Business Coaching Podcast, Jacob Karnes interviews Dusty Holcomb, founder of the Arcqus Group. Dusty shares his journey from corporate leadership to coaching, emphasizing ...

2 Joulu 202533min