Future Ready Leadership With Jacob Morgan11 Joulu 2017

PayPal's Global Head of People Analytics on Strategy, Team Building, Data, & Much More!

Jeremy Welland, PhD is the Global Head of People Analytics at PayPal Holdings, Inc. PayPal is an American company with 18,000 employees, operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders. PayPal is one of the world's largest Internet payment companies.

He also serves as a faculty member in the School of Engineering and Computer Science at the University of the Pacific. Prior to PayPal, Welland was the Director of People Analytics at Pandora Media, Inc. He earned his master's and doctoral degrees from the University of Michigan.

One of the 'hot topics' they've been working on at PayPal is the subject of diversity and inclusion. One area in particular was focusing on pay parity for women. They have been successful in this and will work to maintain it.

To find the truth of what drives people, why people leave, etc., they often will start with asking managers what they believe.

They find the results can fall into 3 responses:

Hypothesis confirmation – what the manager thought was correct
Myth busting - find that it is not as strong as believed or there is no relationship at all
A 'purple swan' -finding unexpected surprises – it wasn't on anyone's radar at all

One thing they learned about employees at PayPal is termed the 'evangelist effect'. Looking in detail at employee responses and the surprising correlation between people that mark 'satisfied' and then leave the company versus those that marked 'neutral' or 'very satisfied'.

Welland's advice for others is to make friends with your CFO, pick a group or one early adopter who can help champion your product, and make friends with other departments

What you will learn in this episode:

PayPal's People Analytic team structure
How People Analytics is being used at PayPal
Strong AI versus Weak AI
Thoughts on how AI will augment future work
What the work environment is like at PayPal

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(1269)

Time to Kill AI? Anthropic Wants AI Slowed, Oracle Cuts Jobs, & Leaders Face a Civics Crisis

September 14, 2026: I look at Dario Amodei's essay arguing that frontier AI needs to slow down and why competitors publicly agreeing with him raises bigger questions about safety, regulation, IPO timi...

14 Syys 43min

AI Created 1M Jobs, Student Scores Hit Record Lows, and Anthropic's AI Panic Grows

September 11, 2026: I look at The Economist's analysis showing AI has created roughly 1 million American jobs so far, while the predicted jobs apocalypse still has not arrived. Then I get into the lat...

11 Syys 42min

Anthropic Researcher Quits Over AI Extinction Fears, OpenAI Agents Claim a Math Breakthrough, & the Panic Behind the Headlines

September 9, 2026: I unpack the viral resignation of Anthropic researcher Jacob Coxon, who warned that AI labs are racing toward self-improving superintelligence and gambling with human lives. Then I ...

9 Syys 46min

How To Lead A Multi-Year AI Transformation and the Critical Middle of Change

I talk with Adam Kautzner, President of Evernorth Care Management and Express Scripts and EVP of Customer Personalization for The Cigna Group, about what it takes to lead a major multi-year transforma...

7 Syys 44min

OpenAI's GPT-6 Astra, the Surprising Jobs Boom, and the Question of Whether AGI Has Arrived

September 4, 2026: I look at OpenAI's new GPT-6 Astra model and why even powerful AI agents still may not be ready to take over full jobs. Then I get into the August jobs report, which came in far str...

4 Syys 24min

Uber's 10% Workforce Cut, Employers Fight AI Interview Fraud, & iFood Builds a CEO Digital Twin

September 2, 2026: I share key lessons from my CHRO session with iFood CEO Diego Barreto, including why he is investing in AI even with negative ROI, how he built a digital twin, and how iFood is reth...

2 Syys 35min

Why Enterprise AI Adoption Is Failing: AI Sprawl, Low Trust, and the ROI Problem

I talk with Ofir Bloch, SVP of Corporate Marketing at WalkMe, about why enterprise AI adoption is harder than buying tools and handing out licenses. We get into WalkMe's State of Digital Adoption rese...

31 Elo 53min

How to Redesign Work With AI, Jensen Huang vs Bill Gates on Robot Taxes, & the Jobs AI Won't Replace

August 28, 2026: I break down what redesigning work with AI actually means and share a practical framework for removing human glue, handoffs, waits, and routine work while creating new value. Then I g...

28 Elo 39min