319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)

319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.

Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair.

Get Sandra's book here:

The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta. https://www.amazon.com/Power-Trust-Companies-Build-Regain/dp/1541756673

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640: Jim Hemerling, BCG. Co-author of "Beyond Great" (Strategy Skills classics)

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639: Growth at Scale in the Age of AI (with McKinsey's Marc Canal)

639: Growth at Scale in the Age of AI (with McKinsey's Marc Canal)

Marc Canal, a partner at the McKinsey Global Institute, examines how long-term economic progress is built and what current shifts in AI, demographics, and productivity mean for senior leaders. He expl...

25 Maalis 53min

638: How to Lead and Live with Less Stress and More Joy (with Former C-Suite Executive and Advisor to Fortune 100 Leaders, Amy Leneker)

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637: Growth and Innovation at Scale, with Former IBM, Microsoft, and Salesforce Executive Jason Wild

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636: Dr. John La Puma on the Hidden Health Costs of Indoor Living

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635: McKinsey Senior Partner Chris Bradley on The Real Drivers of Long-Term Economic Growth

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11 Maalis 54min

634: BCG's Julia Dhar on Why 70% of Major Change Efforts Fail

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9 Maalis 51min

633: The Invincible Brain with Johns Hopkins Professor Dr. Majid Fotuhi

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