319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving8 Helmi 2023

319: Harvard's Sandra Sucher, What is the foundation of trust? (Strategy Skills classics)

For this episode, let's revisit a Strategy Skills classic where we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.

Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair.

Get Sandra's book here:

The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta. https://www.amazon.com/Power-Trust-Companies-Build-Regain/dp/1541756673

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623: Bain's Rishi Dave, the Secret of Top Sellers (Strategy Skills classics)

623: Bain's Rishi Dave, the Secret of Top Sellers (Strategy Skills classics)

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622: Leadership and Self-Deception with Arbinger Managing Partner, Mitch Warner (Strategy Skills classics)

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621: Business Longevity Principles from Immigrant Entrepreneurs (with University of Oxford's Neri Karra Sillaman)

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19 Tammi 50min

619: Founder of McKinsey's Strategy and Corporate Finance Insights Team on Measuring and Managing the Value of Companies (Strategy Skills classics)

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14 Tammi 49min

618: Rethinking Capitalism, Innovation, AI, and the American Dream (with Elizabeth McBride and Seth Levine)

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Michael explains that people often struggle because "adding and adding must be more effective," yet humans are "more confident when just one advantage is presented." He shares that Five Guys succeeded...

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616: NYU Stern's Prof on How AI Is Rewriting the Future of Work (with Ben Zweig)

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