370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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721: Leadership and Self-Deception (with Arbinger Managing Partner, Mitch Warner)

721: Leadership and Self-Deception (with Arbinger Managing Partner, Mitch Warner)

Welcome to an interview with Mitch Warner, a bestselling author and Arbinger managing partner. In this episode, we dive deep into the critical topic of self-deception and its profound impact on lea...

21 Loka 202454min

720: How to "Think Like Amazon" (with John Rossman)

720: How to "Think Like Amazon" (with John Rossman)

Welcome to an interview with a seasoned business strategist and operator respected for his pivotal role in Amazon's early days, John Rossman. In John's book, Think Like Amazon, he provides 50 ½ answer...

16 Loka 202443min

719: Entrepreneurship Through Acquisition (with HBS Professors and 'Think Big, Buy Small' Hosts Richard Ruback and Royce Yudkoff)

719: Entrepreneurship Through Acquisition (with HBS Professors and 'Think Big, Buy Small' Hosts Richard Ruback and Royce Yudkoff)

Welcome to an interview with Richard Ruback and Royce Yudkoff, HBS professors and the hosts of 'Think Big, Buy Small' podcast. In this episode, we discuss current market trends related to entrepren...

14 Loka 202456min

718: From a $3,000 investment into nearly $1 billion in lifetime sales (with Brian Gottlieb)

718: From a $3,000 investment into nearly $1 billion in lifetime sales (with Brian Gottlieb)

Welcome to an interview with the author of Beyond the Hammer: A Fresh Approach to Leadership, Culture, and Building High Performance Teams, Brian Gottlieb. In his book, Brian shares his straightforwar...

9 Loka 202438min

717: How to Lead Bigger (with Former CEO of AT&T Business, Anne Chow)

717: How to Lead Bigger (with Former CEO of AT&T Business, Anne Chow)

Welcome to an interview with the author of Lead Bigger: The Transformative Power of Inclusion, Anne Chow. In her book, Anne shows us how we can all learn to leverage inclusion far beyond DEI to elevat...

7 Loka 202450min

716: Democratizing Learning Using AI and Leadership With AI (with Marshall Goldsmith)

716: Democratizing Learning Using AI and Leadership With AI (with Marshall Goldsmith)

Welcome to an interview with Marshall Goldsmith, a world-renowned executive coach and leadership thinker. In this episode, Marshall offers invaluable advice for aspiring leaders and coaches, emphasi...

2 Loka 202451min

715: Religion, politics, culture etc. (Case Interview & Management Consulting classics)

715: Religion, politics, culture etc. (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss religion, politics, culture, etc. When interviewing with a partner or associate from a different cultu...

30 Syys 202415min

714: Do not read your interviewer (Case Interview & Management Consulting classics)

714: Do not read your interviewer (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss about the typical errors candidates make in trying to read too much into the behavior of interviewers:...

25 Syys 20249min

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