370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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539: A strategy to navigate a paradox (with Wendy Smith)

539: A strategy to navigate a paradox (with Wendy Smith)

Welcome to an episode with an expert on organizational paradoxes, Wendy Smith. Get Wendy's Book here: https://amzn.to/3fF1b8C When faced with a tough decision-making situation, it is common for us to ...

4 Tammi 202353min

538: Success to downfall: The story of Carlos Ghosn (with Sean McLain)

538: Success to downfall: The story of Carlos Ghosn (with Sean McLain)

Welcome to an episode with a reporter for The Wall Street Journal, Sean McLain. Get Sean's book here. This episode with Sean McLain revolves around the story of Carlos Ghosn, one of the world's most f...

2 Tammi 202359min

537: Do not read your interviewer (Case Interview & Management Consulting classics)

537: Do not read your interviewer (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss about the typical errors candidates make in trying to read too much into the behavior of interviewers:...

28 Joulu 20229min

536: The financial freedom roadmap (with Candy Valentino)

536: The financial freedom roadmap (with Candy Valentino)

Welcome to an episode with a sought-after business leader and an expert in finance and investing, Candy Valentino. How do you create wealth and financial freedom? This question roams around almost any...

26 Joulu 202252min

535: The vast possibilities within knowledge management systems (with Jennifer Smith)

535: The vast possibilities within knowledge management systems (with Jennifer Smith)

Welcome to an episode with Jennifer Smith, the CEO and co-founder of Scribe, Jennifer Smith. In this episode, Jennifer shared her career journey and how she came up with the ideas that led her to foun...

21 Joulu 202250min

534: MOVE: A framework to reinforce the leader in you (with David Noble)

534: MOVE: A framework to reinforce the leader in you (with David Noble)

Welcome to an interview with a leadership coaching legend, David Noble. Most leaders experience a lack of motivation to continue the things they once had a passion for. So, how do you rekindle the fir...

19 Joulu 202247min

533: Starting a business from scratch (with Jeff Lerner)

533: Starting a business from scratch (with Jeff Lerner)

Welcome to an episode with a renowned digital entrepreneur and founder of ENTRE institute, Jeff Lerner. Get Jeff's book here. In this episode, Jeff discussed how he was able to build a multi-million ...

14 Joulu 20221h 9min

532: What makes you a great leader? (with Dr. Richard Winters)

532: What makes you a great leader? (with Dr. Richard Winters)

Welcome to an episode with a practicing emergency physician at Mayo Clinic, Dr. Richard Winters. Get Dr. Richard's book here. As a physician, Dr. Richard shares how he managed, adapted, and remained c...

12 Joulu 202249min

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