370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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515: The power of citizen science (with Saleem Ali)

515: The power of citizen science (with Saleem Ali)

Welcome to an episode with the Blue and Gold Distinguished Professor of Energy and the Environment at the University of Delaware, Saleem Ali. Get Ali's book here: https://amzn.to/3eoUtTT In this con...

12 Loka 202250min

514: How to build long-term resilience (with Adam Markel)

514: How to build long-term resilience (with Adam Markel)

Welcome to an episode with bestselling author, keynote speaker, workplace expert, and resilience researcher, Adam Markel. Get Adam's Book here: https://amzn.to/3MhODjI In this episode, Adam speaks a...

10 Loka 20221h 8min

513: Business ethics as a competitive advantage (with J.S. Nelson)

513: Business ethics as a competitive advantage (with J.S. Nelson)

Welcome to Strategy Skills episode 256, an episode with an expert in business law and business ethics, J.S. Nelson. Get J.S's book here: https://amzn.to/3C8am91 Managing business ethics has always bee...

5 Loka 20221h 19min

512: The employee first generation (with Edward Sullivan)

512: The employee first generation (with Edward Sullivan)

Welcome to an episode with the CEO and managing partner at Velocity Group, Edward Sullivan. Get Edward's book here: https://amzn.to/3HT2Hy4 In this episode, Edward discussed the best practices that le...

3 Loka 202240min

511: Relational intelligence: The key to transform relationships (with Dr. Adam C. Bandelli)

511: Relational intelligence: The key to transform relationships (with Dr. Adam C. Bandelli)

Welcome to an episode with the Founder and visionary Managing Director of Bandelli & Associates, Dr. Adam C. Bandelli. Get Adam's book here: https://amzn.to/3nhGgsC "It is very important for leaders t...

28 Syys 202239min

510: How to solve the crux (with Richard Rumelt)

510: How to solve the crux (with Richard Rumelt)

Welcome to an episode with Emeritus Professor at UCLA Anderson, Richard Rumelt. Get Richard's book here: https://amzn.to/3OrNfuK In this episode, Richard iterated the real meaning of strategy, which m...

26 Syys 202259min

509: Care: The missing piece of leadership (with Jan Bonhoeffer M.D.)

509: Care: The missing piece of leadership (with Jan Bonhoeffer M.D.)

Welcome to an episode with a thought leader and global expert on infectious diseases and vaccine safety, Jan Bonhoeffer M.D. Get Jan's book here: https://amzn.to/3y2x4hZ In this episode, Jan spoke abo...

21 Syys 202258min

508: The radical way to negotiate (with Barry Nalebuff)

508: The radical way to negotiate (with Barry Nalebuff)

Welcome to an episode with a leading Yale expert and serial entrepreneur, Barry Nalebuff. Get Barry's book here: https://amzn.to/3OiNiJs For thirty years, Barry has taught negotiation, innovation, str...

19 Syys 202249min

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