370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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443: How the internet disrupted media industries (with Amanda Lotz)

443: How the internet disrupted media industries (with Amanda Lotz)

Welcome to an episode with a professor at Queensland University of Technology, Amanda Lotz. Get Amanda's new book here: https://amzn.to/3jzSLhK Amanda Lotz is an educator, media scholar, and industry ...

2 Helmi 202250min

442: Why confidence is important

442: Why confidence is important

In this episode, we discuss the importance of confidence in management consulting and how the lack of confidence will impact your performance in crucial situations. Enjoying our podcast? Get access to...

31 Tammi 202212min

441: Why you should read Bill Matassoni's memoir (Strategy Skills classics)

441: Why you should read Bill Matassoni's memoir (Strategy Skills classics)

For this episode, let's revisit one of the classics by Strategy Skills where we discuss why everyone should read Bill Matassoni's book. Every now and then, someone comes along and makes the subject of...

26 Tammi 202216min

440: The situation of not having the best undergraduate school

440: The situation of not having the best undergraduate school

In this episode, we discuss the situation of those people who may not have had the best undergraduate school, are not landing interviews, or do not impress their interviewer too well and how to fix th...

24 Tammi 202213min

439: Kent Taylor, the man behind the success of Texas Roadhouse (with Travis Doster)

439: Kent Taylor, the man behind the success of Texas Roadhouse (with Travis Doster)

Welcome to an episode with the Vice President for Communications of Texas Roadhouse and Kent Taylor's close friend, Travis Doster. Get Kent's new book here: https://amzn.to/30Q9SW7 Kent Taylor was the...

19 Tammi 202258min

438: Be a professional, don't be a business person

438: Be a professional, don't be a business person

What is your understanding of the consulting culture or philosophy? What do you think defines and separates the top consulting firms from the others? In this episode, we spoke about the real culture o...

17 Tammi 202224min

437: How to start shifting to the career you've always wanted - Author Program Q&A 7

437: How to start shifting to the career you've always wanted - Author Program Q&A 7

Learn more and see the application guidelines: https://www.firmsconsulting.com/experts-published-author-program/ Apply: email team@firmsconsulting.com This is a part of a 10-episode program to help o...

12 Tammi 20224min

436: Exit opportunities

436: Exit opportunities

In this episode, we spoke about the reality of exit opportunities in management consulting. Enjoying our podcast? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

10 Tammi 202215min

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