370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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427: Should I wait to publish a solo book? Author Program Q&A 5

427: Should I wait to publish a solo book? Author Program Q&A 5

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426: If you speak english

426: If you speak english

In this episode, we covered a topic about different offices and locations to work if you are an English speaker and its upside and downside you may consider. Enjoying our podcast? Get access to sample...

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425: How to build a successful startup (with Matt Blumberg)

425: How to build a successful startup (with Matt Blumberg)

Welcome to an episode with the CEO and Co-Founder of Bolster, Matt Blumberg together with his Co-Founder Jack Sinclair. Get Matt's book here: https://amzn.to/3oqmBsv Matt Blumberg is a technology entr...

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424: The importance of communication

424: The importance of communication

In this episode, we discussed why communication is the most critical skill that a consultant must possess and how to effectively communicate in a logical and structured way. Enjoying our podcast? Get ...

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423: Step back to move forward (with Kayvan Kian)

423: Step back to move forward (with Kayvan Kian)

Welcome to an episode with a Senior Advisor to McKinsey & Company (Amsterdam), Kayvan Kian. Get Kayvan's book here: https://amzn.to/3kntLLF Kayvan Kian is the founder of the Young Leaders Forum, a pro...

24 Marras 202141min

422: Does Having a Child Affect Your Career

422: Does Having a Child Affect Your Career

In this episode, we discussed about a consultant's lifestyle and how having a child affect your career, progress, and development. Enjoying our podcast? Get access to sample advanced training episodes...

22 Marras 202118min

421: What Makes a Good Leader in 2021 (with David Bradford)

421: What Makes a Good Leader in 2021 (with David Bradford)

Welcome to an episode with the Eugene O'Kelly II Senior Lecturer Emeritus in Leadership at Stanford Graduate School of Business, David Bradford. Get David's new book here: https://amzn.to/3lAmUhi Davi...

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420: Interview with Tom: Sizan's Journey

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