370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

370: Customer strategy, customer loyalty and retention - with Bain & Company's partner Rob Markey

Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.We talk about customer strategy, how should we define the loyalty of a customer, what generates loyalty, what steps do you take to build loyalty in a customer base. Rob Markey, a partner and director at Bain & Company and the founder of the firm's Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.

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371: Competitive advantage in the digital era. Peter Dahlstrom, senior partner at McKinsey

371: Competitive advantage in the digital era. Peter Dahlstrom, senior partner at McKinsey

Peter Dahlstrom, senior partner at McKinsey & Company, leads McKinsey's client and firm communications. As the global leader for McKinsey Digital's B2C team, he serves leading institutions in the tele...

26 Elo 202055min

369: How to manage like Amazon (with CEO Advisor Ram Charan)

369: How to manage like Amazon (with CEO Advisor Ram Charan)

Here is episode 369 from the Case Interviews & Management Consulting iTunes podcast channel, "How to manage like Amazon (with Ram Charan)." Every business wants to succeed like Amazon so we invited Ne...

28 Heinä 202050min

368: McKinsey senior partner/organization practice global leader, Bill Schaninger

368: McKinsey senior partner/organization practice global leader, Bill Schaninger

One of the greatest challenges organizational leaders face is successfully leading large-scale change. And who is better to cover this topic than Bill Schaninger, Senior Partner at McKinsey and a glob...

21 Heinä 20201h 10min

367: Predictive problem solving

367: Predictive problem solving

To celebrate the launch week for Turquoise Eyes: A Novel about Problem Solving & Critical Thinking, until midnight EST 10 June 2020 only, we offer this purchase gift to customers as our way of showing...

31 Touko 202028min

366: When consultants overbill a client

366: When consultants overbill a client

Access free training episodes here: https://www.firmsconsulting.com/promo ►Our FC Insiders Content Website: https://www.strategytraining.com ►Our New Premium Members Content Website: https://www.strat...

16 Touko 202045min

365: McKinsey wants me to find a new client or leave

365: McKinsey wants me to find a new client or leave

Access free training episodes here (opt-in for free to get access): https://www.firmsconsulting.com ▽►CLICK THE SHOW MORE BUTTON◀▽ ►Our FC Insiders Content Website: https://www.strategytraining.com ►O...

3 Maalis 202017min

364: What should be my company's strategy

364: What should be my company's strategy

https://www.firmsconsulting.com Get free access to some of the episodes from the programs Daniel mentions in this video by registering for free here: firmsconsulting.com or entering your email/name at...

27 Helmi 202017min

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