566: What is the foundation of trust? (with Sandra Sucher)

566: What is the foundation of trust? (with Sandra Sucher)

For this episode, we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.

Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair.

Get Sandra's book here:

The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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717: How to Lead Bigger (with Former CEO of AT&T Business, Anne Chow)

717: How to Lead Bigger (with Former CEO of AT&T Business, Anne Chow)

Welcome to an interview with the author of Lead Bigger: The Transformative Power of Inclusion, Anne Chow. In her book, Anne shows us how we can all learn to leverage inclusion far beyond DEI to elevat...

7 Loka 202450min

716: Democratizing Learning Using AI and Leadership With AI (with Marshall Goldsmith)

716: Democratizing Learning Using AI and Leadership With AI (with Marshall Goldsmith)

Welcome to an interview with Marshall Goldsmith, a world-renowned executive coach and leadership thinker. In this episode, Marshall offers invaluable advice for aspiring leaders and coaches, emphasi...

2 Loka 202451min

715: Religion, politics, culture etc. (Case Interview & Management Consulting classics)

715: Religion, politics, culture etc. (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss religion, politics, culture, etc. When interviewing with a partner or associate from a different cultu...

30 Syys 202415min

714: Do not read your interviewer (Case Interview & Management Consulting classics)

714: Do not read your interviewer (Case Interview & Management Consulting classics)

For this episode, let's revisit a Case Interview & Management Consulting classic where we discuss about the typical errors candidates make in trying to read too much into the behavior of interviewers:...

25 Syys 20249min

714: Math for English Majors (with Ben Orlin)

714: Math for English Majors (with Ben Orlin)

Welcome to an interview with Ben Orlin, a math teacher turned full-time writer who's on a mission to make mathematics engaging and accessible to all and the author of the book Math for English Majors:...

23 Syys 202441min

713: Please elaborate on a weakness, sample answer (Case Interview & Management Consulting classics)

713: Please elaborate on a weakness, sample answer (Case Interview & Management Consulting classics)

In this series of podcasts we look at each of the typical McKinsey/BCG FIT/PEI questions and provide a typical answer. Note, that while replicating this approach and standard will help you, we caution...

18 Syys 202412min

712: Why are you interested in this office, sample answer (Case Interview & Management Consulting classics)

712: Why are you interested in this office, sample answer (Case Interview & Management Consulting classics)

In this series of podcasts we look at each of the typical McKinsey/BCG FIT/PEI questions and provide a typical answer. Note, that while replicating this approach and standard will help you, we caution...

16 Syys 202411min

711: Talk me through your resume, sample answer (Case Interview & Management Consulting classics)

711: Talk me through your resume, sample answer (Case Interview & Management Consulting classics)

In this series of podcasts we look at each of the typical McKinsey/BCG FIT/PEI questions and provide a typical answer. Note, that while replicating this approach and standard will help you, we caution...

11 Syys 202414min

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