566: What is the foundation of trust? (with Sandra Sucher)

566: What is the foundation of trust? (with Sandra Sucher)

For this episode, we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.

Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair.

Get Sandra's book here:

The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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220: Why Candidates Fail to Succeed

220: Why Candidates Fail to Succeed

This is an important and wide ranging podcast around the theme of why candidates fail and some key observations from Felix in The Consulting Offer Season 1.

5 Loka 201443min

219: Are Some Consulting Club Leaders Selfish?

219: Are Some Consulting Club Leaders Selfish?

The concept of a Management Consulting Club is great, but the execution leaves little to be desired. Very few clubs are actually run by presidents/executive council members who know anything about consulting, or worse, care about their members.

29 Syys 201415min

218: Ignoring partners in an interview

218: Ignoring partners in an interview

You have been brainwashed by every single forum and case book to assume that McKinsey wants a framework and set of hypotheses, that you have stopped listening as carefully to the interviewer and simply providing hypotheses even when the interview is not asking for them!

23 Syys 20149min

217: Women are their own worst enemies

217: Women are their own worst enemies

I want to talk about three incidences and what it says about how women think about themselves.

17 Syys 201424min

216: Choosing Boutique Firms over McKinsey

216: Choosing Boutique Firms over McKinsey

Choosing a boutique firm as one path into management consulting is a popular choice. While boutique consulting firm appear to operate like McKinsey and BCG, and may even be led by ex-partners, there business models typical mean they create overwhelmingly different experiences for their consultants.

11 Syys 201430min

215: How non-case problems impacted Rafik

215: How non-case problems impacted Rafik

Most aspiring management consultants will spend about 95% of their time focusing on the technical issues to fix their case performance. That is, they focus on hypotheses, frameworks, decision trees, structures and calculations. However, what if that is not the areas which will yield the greatest gains?

5 Syys 201412min

214: Why entrepreneurs always provide poor PEI answers

214: Why entrepreneurs always provide poor PEI answers

Entrepreneurs almost always fail to answer the most basic question: If you were so successful, why are you leaving behind all that success to apply for a ~$150K/annum package at McKinsey as an associate?

30 Elo 201411min

213: How Michael fixed a stuttering problem

213: How Michael fixed a stuttering problem

This podcast draws on the feedback of one of our principals, Michael Boricki who was a Big-3 principal and left the firm on the day after he was appointed director, to discuss the technique he used to not only fix a stuttering problem, but use the pain from fixing the problem to introduce broader, and much needed, flexibility in this communication techniques.

24 Elo 201414min

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