566: What is the foundation of trust? (with Sandra Sucher)

566: What is the foundation of trust? (with Sandra Sucher)

For this episode, we interview the coauthor of The Power of Trust, Sandra Sucher. In this book, Sandra Sucher and Shalene Gupta examine the economic impact of trust and the science behind it and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.

Sandra Sucher is a professor of management practice at Harvard Business School and studies trust and moral leadership. She's authored 110 business cases, technical notes, video interviews, teaching notes, and three books.

Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene's Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as the Better Business Bureau chair.

Get Sandra's book here:

The Power of Trust: How Companies Build It, Lose It, Regain It. Sandra J. Sucher and Shalene Gupta

Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo

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242: Don't Always Leave Infosys For An MBA

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241: Behind-The-Scenes of a Strategy Study

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240: Events Shaping Consulting Leadership

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239: Image Management as an Older Consultant

239: Image Management as an Older Consultant

Having mentored a large number of older consulting hires, all were older than myself, this podcast distinguishes between older hires with working experience and those without working experience. Depen...

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238: What Happens When You Outgrow Mentors

238: What Happens When You Outgrow Mentors

Finding the right mentor is one thing, getting rid of the wrong mentor is quite another problem. In this podcast I discuss the relationships I had with 3 of the most influential mentors in my consulti...

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237: Taking Leadership as an Associate

237: Taking Leadership as an Associate

It is a myth to assume that you are automatically awarded leadership roles as a bright associate or consultant. Competition for these roles are fierce, assuming you get it, and being "awarded" a role ...

15 Tammi 201520min

236: What is a Good Consulting Mentee?

236: What is a Good Consulting Mentee?

What can Darth Vader from Star Wars and monkeys in Africa teach you about effective mentoring? This podcast touches on those things which define a good mentee both in management consulting and for cli...

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235: How Age Impacts Consultants and Applicants

235: How Age Impacts Consultants and Applicants

Having spent a large part of my consulting career in my twenties, since I joined the Firm just shy of my 22 birthday, I personally know what it was like to successfully manage a young image. I was gen...

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