Expanding into a Brick & Click Business

New post from The eCommerceFuel Blog:

Could there be benefits to going old school and connecting with people out of a physical store? Tony Rodono of City Prints Map Art and, more recently, MapShop.com did just that. Tony transitioned to working out of a brick-and-mortar shop, and shares his ups and downs of the shift, including interacting face to face with customers and managing a brand new team. Subscribe: iTunes | Stitcher (With your host Andrew Youderian of eCommerceFuel.com and Tony Rodono of MapShop.com and City Prints Map Art) The Full Transcript Andrew: Welcome to the eCommerceFuel Podcast, the show dedicated to helping high six and seven-figure entrepreneurs build amazing online companies and incredible lives. I'm your host and fellow eCommerce entrepreneur, Andrew Youderian. Hey, hey, guys, Andrew here and welcome to the eCommerceFuel Podcast. Thanks so much for tuning in today. Today on the show, bringing you a discussion with community member, Tony Rodono, who is the longtime owner of City Maps, an online site selling beautiful map art, and who recently purchased a brick and mortar store in Charlotte, North Carolina with 8 to 10 employees, a pretty big acquisition for him. And I think in our space, we definitely have people that have those storefronts, but I'd say the majority of myself, the majority of our members in our community are probably online only. And so just a fascinating acquisition from my perspective. I wanted to talk to Tony about how it went, what was the rationale behind doing that, how's it been going, what are some of the challenges and some of the benefits of getting that brick and mortar business. Interesting discussion, so I hope you'll enjoy it and we'll go ahead and dive right in. Tony, so congratulations on closing your first brick-and-mortar purchase. April 1st, right? Tony You got it. Now, thanks so much, Andrew. Andrew: Yeah, that's fantastic. And the name of the brick and mortar that you purchased was mapshop.com, or at least that's the website, but it also has a corresponding physical building, correct? Tony: Correct. Yeah, everyone in town just refers to it as "The Map Shop". Andrew: The Map Shop, that's so cool. But before that, you were running a business called City Prints, right? Tony: That's correct. Andrew: Okay. And can you give us just a real...obviously both deal with...or The Map Shop deals with maps, but can you give just a quick overview of what both of those businesses kinda do? Background of Tony's Businesses Tony: Yeah, so City Prints, we launched that about four years ago and we make map art. So our pieces kinda look like modern, abstract art, but represent the places that you're most passionate about. The Map Shop is more on the traditional map space, so wall maps, folded maps and then we do, you know, a lotta custom maps too for businesses. Andrew: Got you. And you've been running it for four years and that was a lot of print-on-demand, you didn't necessarily have a storefront, it sounded like it was a pretty lean operation, right? Tony: Absolutely. That was kinda, you know, what my mentality was at the time, you know, really lean staff, mostly outsourced, no people problems, you know, work from home, no commute and hang out with the fam whenever I want. You know, complete freedom, low overhead, t-shirts and jeans everyday, you know, like you said, print-on-demand 100%, carried no inventory. So yeah, The Map Shop is none of those things. So it's definitely been a transition, but I'm having a ball with it. Andrew: So it begs the question for a lot of people, it sounds like their ideal situation. And it's not like you did...I mean, it's not like, you know, the reason I got into drop shipping was because it's not proprietary. It's got some great benefits of a lot of the things that you had where you don't have to deal with inventory, these kinda things,