Be Your Customer's Hero
WorkTrends24 Elo 2016

Be Your Customer's Hero

Too many organizational leaders are scared of employee empowerment, often coming from cultures of command and control and fear what can happen if they give up that control. However, the greatest customer experience companies empower their teams to solve issues in real-time, resulting in more satisfied customers and fewer escalated issues. Our special #WorkTrends guest Adam Toporek (https://www.amazon.com/Your-Customers-Hero-Real-World-Techniques/dp/0814449050) will speak about customer service examples from Starbucks, Ritz Carlton and his own experience as a small business owner. Come learn these tips about how to Be Your Customer's Hero (http://beyourcustomershero.com/): How smart empowerment does not mean giving a blank check or giving up all control. It is a business decision based on analyzing risks and rewards.Why empowered employees are more dedicated to their jobs and more satisfied with their work.Why employee empowerment is one of the most powerful techniques for preventing poor customer experiences from occurring or escalating. This one-hour live podcast and Twitter chat between Host Meghan M. Biro and Guest Adam Toporek on August 24 at 1pm ET is not one to be missed!

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(508)

From AI Noise to Trusted Talent

From AI Noise to Trusted Talent

In this episode of WorkTrends, we dive into how hiring is entering the "Trust Era."  We explore the difference between the open market and Trusted Talent Networks, why candidate source matters, and ho...

22 Syys 24min

Hidden Potential, Powerful Signals: How Data Is Shaping the Next Generation of Executive Leaders

Hidden Potential, Powerful Signals: How Data Is Shaping the Next Generation of Executive Leaders

In this episode of WorkTrends, we explore how leadership intelligence is changing the way organizations identify and develop future executive leaders. Join us to learn how recognition and workplace da...

28 Elo 25min

Quality of Hire and Employer Branding in the Age of Social Media and AI

Quality of Hire and Employer Branding in the Age of Social Media and AI

In this episode of #WorkTrends, we will walk through how younger generations and the age of AI are changing the hiring landscape, and explore how we can adapt to protect our teams, brand reputations, ...

24 Heinä 25min

Mastering Skills-Based HR Practices: From Buzzword to Game-Changer - Replay

Mastering Skills-Based HR Practices: From Buzzword to Game-Changer - Replay

This is an encore podcast presentation of WorkTrends previously aired on September 20th, 2024. In this episode, we explore research from SAP SuccessFactors on mastering skills-based HR practices, how ...

17 Heinä 20min

How People Analytics Help Solve HR and Talent Management Challenges

How People Analytics Help Solve HR and Talent Management Challenges

This is an encore podcast presentation of WorkTrends previously aired on December 5th, 2025. Your people data is telling you something. Are you listening? In this #WorkTrends episode, we dig into how ...

19 Kesä 21min

From Point Solutions to Platforms: How AI is Rewriting HR Tech

From Point Solutions to Platforms: How AI is Rewriting HR Tech

In this episode of #WorkTrends, we sit down with a longtime HR tech leader to unpack the shift from point solutions to AI-driven platforms. We cover what's actually changing, why AI depends on connect...

15 Touko 18min

AI, Transparency & Fairness: How to Close the Gap Between HR Teams and Job Seekers

AI, Transparency & Fairness: How to Close the Gap Between HR Teams and Job Seekers

This is an encore podcast presentation of WorkTrends previously aired on November 14th, 2025. Whether you're a recruiter, a job seeker, or somewhere in between, AI is reshaping your experience of the ...

17 Huhti 23min

Drugs, Guns & OnlyFans: Why You Should Monitor Online Misconduct

Drugs, Guns & OnlyFans: Why You Should Monitor Online Misconduct

In this episode of #WorkTrends, we explore the ever-evolving landscape of online misconduct. Whether you're responsible for applicant screening or overseeing employee conduct, this conversation is ess...

27 Helmi 24min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
vallattomat
psykopodiaa-podcast
mimmit-sijoittaa
rss-rahapodi
rss-oivalluksia-rahasta-elamasta
rss-hereilla
hyva-paha-johtaminen
ostan-asuntoja-podcast
rss-sisalto-kuntoon
rss-sami-miettinen-neuvottelija
rss-porssipuhetta
rss-rahamania
rss-bisnesta-bebeja
rss-karon-grilli
rss-startup-ministerio
rss-paasipodi
rss-hilden-kaira
rss-alanvaihtajat
rss-20-30-40-podcast