How XCALLY Is Making AI Work in the Real World of CX
CX Today21 Loka 2025

How XCALLY Is Making AI Work in the Real World of CX

In this CX Today exclusive, Giuseppe Careri, Chief Technology Officer at XCALLY sits down with Deputy Editor Rhys Fisher, to explore the real-world impact of AI in customer service and experience. Careri, shares how the company blends automation with a human touch to maximize the potential of AI in the customer experience sector. With 14+ years of hands-on development experience at XCALLY, Giuseppe offers a deep dive into the practical applications of AI – from voice bots and sentiment...

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A Microsoft Teams Contact Center Demo: The Manager Experience

A Microsoft Teams Contact Center Demo: The Manager Experience

Watch on YouTube. CX Today's Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies. We kickstart the conversation by discussing how Landis designed its Microsoft Teams Contac...

16 Marras 202314min

Thrasio Shares Lessons from Its Customer Experience Transformation

Thrasio Shares Lessons from Its Customer Experience Transformation

Watch on YouTube. CX Today's Charlie Mitchell hosts Gershwin Exeter, VP of Global Services at Thrasio and Andrew Pryfogle, Founder & CEO of CX Effect. We walk through Thrasio's customer experience tec...

14 Marras 202321min

BIG CX News - The Latest on Cisco's New Contact Center Packages, GenAI In CX, & "CCaaS Deceleration"

BIG CX News - The Latest on Cisco's New Contact Center Packages, GenAI In CX, & "CCaaS Deceleration"

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...

9 Marras 202338min

Zoom Crowned King of UC at UC Awards; is CCaaS Next?

Zoom Crowned King of UC at UC Awards; is CCaaS Next?

Watch on YouTube. Welcome to Our Exclusive Interview at Zoomtopia 2023 with Vi Chau, Head of Product for Zoom Phone and Zoom Contact Center. Will Zoom be the New King of UC and CCaaS? What's Covered: ...

8 Marras 202317min

Five9 On How Contact Centers Can Sleigh the Holiday Season

Five9 On How Contact Centers Can Sleigh the Holiday Season

Watch on YouTube. CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9. We consider how contact centers can handle influxes of traffic. In ...

6 Marras 202314min

Generative Conversational AI: Ethical Guidelines for Customer Experience Teams

Generative Conversational AI: Ethical Guidelines for Customer Experience Teams

Watch on YouTube. CX Today's Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY. We discuss some of the ethics of deploying conversational, generative, and voice AI technologie...

3 Marras 202313min

Cyara - Testing Provides Secret Sauce to Successful Cloud Migrations

Cyara - Testing Provides Secret Sauce to Successful Cloud Migrations

Watch on YouTube. CX Today's David Dungay hosts Andriy Zakharchenko, Product Evangelist, Cyara. In this session we discuss the following: The best time to start integrating a performance testing pla...

26 Loka 202314min

The Speed of Zoom - 600 New Features in 18 Months

The Speed of Zoom - 600 New Features in 18 Months

Join us for an eye-opening interview with Brandon Knight, Global Head of Zoom CX Channel & Ecosystem, as we dive deep into Zoom's groundbreaking innovations in the Contact Center as a Service (CCaaS) ...

12 Loka 20238min