How XCALLY Is Making AI Work in the Real World of CX
CX Today21 Loka 2025

How XCALLY Is Making AI Work in the Real World of CX

In this CX Today exclusive, Giuseppe Careri, Chief Technology Officer at XCALLY sits down with Deputy Editor Rhys Fisher, to explore the real-world impact of AI in customer service and experience. Careri, shares how the company blends automation with a human touch to maximize the potential of AI in the customer experience sector. With 14+ years of hands-on development experience at XCALLY, Giuseppe offers a deep dive into the practical applications of AI – from voice bots and sentiment...

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Assessing the 2023 Gartner Magic Quadrant for CPaaS

Assessing the 2023 Gartner Magic Quadrant for CPaaS

Watch on YouTube. CX Today's Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz, and Rob Kurver, Founding ...

10 Loka 202320min

The Internet of Things (IoT) In the Contact Center: Traeger Grills' Success Story

The Internet of Things (IoT) In the Contact Center: Traeger Grills' Success Story

Watch on YouTube. CX Today's Charlie Mitchell hosts Corey Savory, Vice President of Customer Experience & Service at Traeger Grills. We walk through Traeger Grills' CCaaS migration and Internet of Thi...

9 Loka 202314min

The Women in CX Conference A Customer Experience Event With a Twist

The Women in CX Conference A Customer Experience Event With a Twist

CX Today's Charlie Mitchell hosts Clare Muscutt, Founder and CEO of Women in CX. In this session, we introduce the Women in CX conference, discussing: What is Women in CX?When and where is the confere...

3 Loka 202312min

BIG CX News - Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More

BIG CX News - Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from Dreamforce 2023. He's joined by four prominent CX analysts to dissect the biggest stories from the event - includin...

27 Syys 202330min

What Should I Look for In a CCaaS Platform?

What Should I Look for In a CCaaS Platform?

Watch on YouTube. CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & International at Five9. After quick intros, we con...

26 Syys 202320min

Video Will Continue to Change Contact Center Experiences. Here's How.

Video Will Continue to Change Contact Center Experiences. Here's How.

Watch on YouTube. CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru. In this session, we consider the evolution of video within the contact center space, discussing: Why the ...

19 Syys 202326min

BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by four prominent CX analysts to dissect the latest stories from the spa...

13 Syys 202320min

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

Watch on YouTube. CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys. We discuss Genesys's sector-specific approach to CCaaS and deep dive on insurance, considering: H...

11 Syys 202310min