[118] How To Build a Modern MSP for Business Growth and Success

[118] How To Build a Modern MSP for Business Growth and Success

In this episode, Richard talks to Erick Simpson. Erick is one of the true architects of what we now know as the Managed Service Provider channel. Eric co-founded, developed and sold one of the first pureplay MSPs in the industry, and then co- founded MSP University and authored four books.

He told Richard how he got started in the MSP world and the difference between having a job and running a business. They also considered what it means to be a ‘modern MSP.’

Richard and Erik discussed the most significant changes in the IT industry and how the pandemic changed the way internal IT departments view MSPs. Erick explained the idea of ABC clients and why you should be clear on which clients fall into which category.

They talked about why MSPs should promote cyber security insurance, and alongside that, how and why to communicate the importance of cyber protection to their clients to encourage them to take it seriously.

Finally, they talked inspiration and motivation – what gets Erick out of bed in the morning and excited for his day, who’s inspired him the most, both personally and professionally, and what’s coming next for him.

Mentioned in This Episode


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[159] How to Use Personal Branding to Boost Your MSP's Reach

[159] How to Use Personal Branding to Boost Your MSP's Reach

In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. S...

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[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone

[Bonusode] The Secret to Growing a Successful MSP: Don't go it Alone

In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They hav...

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[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs

[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPs

In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, n...

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[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

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[157] Looking Into The Mindset Of A Successful, Modern MSP

[157] Looking Into The Mindset Of A Successful, Modern MSP

Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024.Robert and Tr...

30 Kesä 202444min

[156] How To Partner With a Vendor To Grow Your MSP Business

[156] How To Partner With a Vendor To Grow Your MSP Business

In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he’s the executive council leader of CompTIA UK and Ireland Committee. Greg has led...

23 Kesä 202459min

[155] How To Stop Mac Hacks In Their Tracks

[155] How To Stop Mac Hacks In Their Tracks

In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks.Stuard is a staff macOS researche...

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[154] How to Use and Sell Microsoft CoPilot for MSP Growth

[154] How to Use and Sell Microsoft CoPilot for MSP Growth

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools.Eric worked in comm...

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