#632: Behind the Scenes of Australia’s Favourite Loyalty Program… Plus a Special Edition
Let's Talk Loyalty7 Tammi 2025

#632: Behind the Scenes of Australia’s Favourite Loyalty Program… Plus a Special Edition

AI platforms are changing how customers discover brands.

Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

--------------------------------

Phil Hawkins, a loyalty veteran with over 30 years experience in the loyalty industry and a well known leading loyalty personality in Australia. Expertise in coalition programs, working extensively with Flybuys in Australia over several stints, from its inception in 1993.

With leading roles at National Australia Bank, Coles and Myer, Phil has loyalty experience including program design, all aspects of program operation, and specific experience in email and digital communication

These days, Phil is a keen loyalty observer, commentator, writer and occasionally creating mischief on LinkedIn.

Hosted by Carly Neubauer

Show Notes:

1) Phil Hawkins

2) The Loyalty Leap

3)Omnichannel Retail

4) Flybuys

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