EP 122 | A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)
Today on the show we have an extremely exciting announcement to make and I am joined by a special guest, Panos Papadopoulos, partner at Marathon Venture Capital. In this episode, we talked about what ...
14 Heinä 202137min
EP 121 | Wayne McCulloch (Google Cloud) - How to build a churn crushing Customer Success team, like Salesforce and Google Cloud.
Today on the show we have Wayne McCulloch, Global Head of Customer Success at Google Cloud (SaaS). In this episode, we talked about the evolution of Customer Success at Salesforce, the greatest challe...
7 Heinä 202136min
EP 120 | Etie Hertz (Loris.ai) - How customer support conversations with your customers can help reduce churn.
Today on the show we have Etie Hertz, co-founder and CEO of Loris.ai. In this episode, we talked about why Etie decided to double down on support and build Loris.ai, how it works, and how their custom...
30 Kesä 202137min
EP 119 | Jeremey Donovan - How SalesLoft delight and retain customers by building fun, useful tools they give away.
Today on the show we have Jeremey Donovan, SVP of Revenue Strategy at SalesLoft. In this episode, Jeremey talks about his responsibilities as the SVP of Revenue Strategy at SalesLoft, what the word “S...
23 Kesä 202136min
EP 118 | Fletcher Richman (Atlassian) - Halp’s effortless and unique land and expand strategy that boosts retention.
Today on the show we have Fletcher Richman, co-founder of Halp who now serves as the head of Product for Halp after the recent acquisition by Atlassian. In this episode, we talked about the role churn...
16 Kesä 202132min
EP 117 | Esben Friis-Jensen (Userflow) - How sale incentives drive net retention in customer success.
Today on the show we have Esben Friis-Jensen, co-founder and Chief Growth Officer at Userflow. In this episode, we talked about Esben’s experience building out the sales team at Cobalt and how they k...
9 Kesä 202137min
EP 116 | Teresa Anania - How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention.
Today on the show we have Teresa Anania, VP of Global Customer Success and Renewals at Zendesk. In this episode, we talked about effective ways to measure the impact of Customer Success, how Zendesk r...
2 Kesä 202135min
EP 115 | Eric Keating - How Appcues customize their onboarding flow based on a “product adoption score” to increase retention.
Today on the show we have Eric Keating, VP of Marketing at Appcues. In this episode, we talked about how Appcues differentiate themselves from the pack operating in such a competitive market, how they...
26 Touko 202129min
