EP 106 | Rav Dhaliwal (Crane Venture Partners) - The evolution of Customer Success and what CS teams are still getting wrong in 2021
Today on the show we have Rav Dhaliwa, Investor and Venture Partner at Crane Venture Partners. In this episode, we talked about Rav’s impressive career heading up CS at some of the top hyper-growth Sa...
24 Maalis 202145min
EP 105 | Mayor Francis X. Suarez - City as a Service (CaaS): How the best cities retain their citizens.
Today on the show we have Francis Suarez, Mayor of Miami. In this episode, we talked about the mass migration of startups and talent from places like San Francisco and New York to Miami. How Mayor Sua...
17 Maalis 202118min
EP 104 | Erica Ayotte - How Privy doubled down on a cross functional CS team, and what this means for retention.
Today on the show we have Erica Ayotte, VP of Customer Success at Privy. In this episode, we talked about the importance of having deep expertise in a Customer Success team and how every CS manager at...
10 Maalis 202131min
EP 103 | Brian LaFaille (Google) - Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.
Today on the show we have Brian LaFaille, Global Head, Customer Success Strategic Programs at Google. In this episode, we talked about how Brian is navigating customer retention post the Google acquis...
3 Maalis 202131min
EP 102 | Harrison Rose (Paddle) - Crush churn by defining your product category and taking ownership.
Today on the show we have Harrison Rose, co-founder and Chief Customer Officer at Paddle. In this episode, we talked about what it was like for Harrison to just finish school and dive straight into bu...
24 Helmi 202132min
EP 101 | Mike Sasaki and Tyler Ramsey (Mitek) - How to strategically plan and successfully execute a user onboarding revamp
Today on the show we have Mike Sakaki VP of Customer Success & Support, and Tyler Ramsey, Senior Customer Success Manager at Mitek. In this episode, we talked about what Mitek is and what they do, wh...
17 Helmi 202135min
EP 100 | Ziv Peled 💥 - How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process.
Today is a BIG day as Churn FM turns 100 episodes old! It’s been an amazing learning curve and I’ve been super lucky to speak to and learn from some of the brightest minds in the business. For this ...
10 Helmi 202140min
EP 99 | Emily González-Cebrián - How Froged retains customers by scaling a personal and human onboarding experience.
Today on the show we have Emily González-Cebrián, co-founder and CEO of Froged. In this episode, we talked about why Emily decided to make the jump and start a SaaS business, how Froged was born, who ...
3 Helmi 202126min
