EP 74 | Mark Thompson - Why your customers churn involuntarily and how to prevent it.
Today on the show we have Mark Thompson, co-founder of PayKickstart. In this episode, we talked about how an internal tool their team built ended up being their main product, affiliate programs as a ...
12 Elo 202033min
EP 73 | David Brice - Why Envato launched a subscription service alongside its 15-year-old transactional business.
Today on the show we have David Brice, General Manager & Executive of the Customer Group at Envato In this episode, we talked about how David made the switch from a green tech business owner to a mar...
5 Elo 202043min
EP 72 | Panos Siozos - How crossing the chasm into the late majority impacts churn and how to avoid it
Today on the show we have Panos Siozos, co-founder and CEO of LearnWorlds. In this episode, we talked about what it was like for Panos to take the leap from a job in education & parliament to startin...
29 Heinä 202036min
EP 71 | John Henwood - How productboard increased retention by scaling a handheld onboarding experience
Today on the show we have John Henwood, Director of Customer Success at Productboard. In this episode, we talked about how customer success has evolved over the past 10 years, how Customer Success’s ...
22 Heinä 202036min
EP 70 | Ryan Bonnici - How G2 structures its marketing team to accelerate growth and increase retention.
Today on the show we have Ryan Bonnici one of the World's Most Influential CMOs as named by Forbes currently leading the marketing team at G2. In this episode, we talked about Ryan’s responsibilitie...
15 Heinä 202046min
EP 69 | Samuel Hulick - How to improve user retention with a killer onboarding plan.
Today on the show we have Samuel Hulick, the person behind the infamous onboarding teardowns from UserOnboard.com In this episode, we talked about the single biggest mistake that product companies ke...
8 Heinä 202038min
EP 68 | Sjoerd Handgraaf - How to increase retention in a two-sided Marketplace Business
Today on the show we have Sjoerd Handgraaf, CMO at Sharetribe. In this episode, we talked about why retention is key to tackling the supply vs demand problem in marketplace businesses, what liquidity...
1 Heinä 202040min
EP 67 | Mark Roberge - How to drive revenue growth through customer retention
Today on the show we have Mark Roberge, Managing Director at Stage 2 Capital, and former Chief Revenue Officer at Hubspot. In this episode, we talked about the strengths of a successful CRO, the grow...
24 Kesä 202039min
