EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
Today on the show we have Jay Nathan & Jeff Breunsbach, managing partners at Customer Imperative. In this episode, we talked about what they do at Customer Imperative, the biggest difference Jay and...
27 Touko 202049min
EP 62 | Bryant Chou (Webflow) Why churn and retention have taken the backseat at Webflow.
Today on the show we have Bryant Chou, Co-founder, CTO, and Head of Growth of Webflow. In this episode, we talked about Webflow’s “no sugarcoating” product philosophy, the no-code movement, why churn ...
20 Touko 202038min
EP 61 | Robbie Kellman Baxter (Peninsula Strategies) How to cement trust with new customers in times of a crisis and uncertainty
Today on the show we have Robbie Kellman Baxter, author of the best-selling book “The Membership Economy” and the newly launched “The Forever Transaction”. In this episode, we talked about what a Fore...
13 Touko 202039min
EP60 | Alex Atkins (CXL Institute) Why CXL’s Head of Growth focuses on retention to drive growth
Today on the show we have Alex Atkins, Head of Growth at CXL Institute. In this episode, we talked about the process Alex took to decide the key metrics to focus on during his early days at CXL, what ...
6 Touko 202045min
EP59 | Lauren Culbertson (LoopVOC) How to align feedback to understand your ideal customer profile and tackle churn
Today on the show we have Lauren Culbertson, CEO & Founder of LoopVOC. In this episode, we talked about why Lauren decided to build LoopVOC and the important role leadership plays in ensuring the al...
29 Huhti 202051min
EP58 | Yahav Hartman (Madgicx) - How to use paid advertising to increase customer retention
Today on the show we have Yahav Hartman, CEO and founder of Madgicx! In this episode, we talked about the current churn and retention status at Madgicx, how Yahav interviews churning customers, and ho...
22 Huhti 202041min
EP57 | JR Farr (Weav.com) - How to fight churn by automating your customer retention flow
Today on the show we have J.R. Farr, Co-founder and CEO of Weav.com In this episode, we discussed what attracted J.R. to build a customer retention platform, how Weav automates your customer retention...
15 Huhti 202030min
EP56 | Matt Barnett (Bonjoro) - How to use hyper-personalized videos to retain customers and reduce churn
Today on the show we have Matt Barnett, founder and Papa Bear of Bonjoro! In this episode, we discussed how videos can help retain customers and reduce churn, how to craft a hyper-personalized video f...
8 Huhti 202037min
