EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
Today on Churn.fm, we have Ziv Peled, Chief Customer Officer at AppsFlyer In today's episode, we discussed how Ziv built AppsFlyer’s customer success team from scratch, how he set the key metrics, and...
26 Helmi 202040min
EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth
Today on Churn.fm, we have Huw Slater, the Chief Financial Officer at Travelperk! In today's episode, we discussed the importance of looking at cohorts when measuring retention, how Huw goes about mea...
19 Helmi 202038min
EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it
Today on Churn.fm, we have Aazar Shad, Head of Growth at User Pilot! In today's episode, we discussed how Aazar realized User Pilot had a churn issue as they were rapidly growing, the signals he uses ...
12 Helmi 202043min
EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data
Today on Churn.fm, we have Arundhati Balachandran, Director of Customer Sucess at Chargebee. In today's episode, we discussed about the role of Chargebee's customer success team in enabling expansion ...
5 Helmi 202028min
EP46 | Yuval Keshtcher (UX Writing Hub) - How UX writing can be a game-changer in fighting churn
Today on the Churn.fm, we have Yuval Keshtcher, the founder of UX Writing Hub. In today's episode, we talked about the art and science of UX writing, and how it can be a game-changer when it comes to ...
29 Tammi 202043min
EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers
Today on the Churn.fm, we have Chris Savage, the CEO and Co-founder of Wistia! In today's episode, we talked about how having a creative brand can help retain loyal customers, how churn and retention ...
22 Tammi 202039min
EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them
Today on Churn.fm we have Emeric Ernoult, CEO and Founder of Agorapulse. In this episode, we talked about the role of communities in customer retention and using social media as a channel for custome...
15 Tammi 202044min
EP43 | Bob Moore (Crossbeam) - How to create a stickier product with the right partnerships
Today on Churn.fm we have Bob Moore, serial entrepreneur and the co-founder and CEO of Crossbeam, a platform that helps companies find overlapping customers and prospects while keeping the rest of the...
8 Tammi 202040min
